Notice of job opportunity

This notice of job opportunity is closed and you can no longer submit an application.

SP-02 Mail and General Services Technician, Finance and Administration; SP02 Administrative Support Clerk, Vancouver Island Tax Services Office, Victoria, BC (Open to the General Public)

Region: Pacific
Location: Victoria, BC
Contract type: Perm/Temp - Acting,Lateral Move,Permanent,Promotion,Term
Classification: SP-002
Linguistic profile: English Essential
Salary range: $52,595 to $58,053
Closing date: August 17, 2016 11:59 PM Eastern Time
Requisition Number: 50121480

Who can apply

Persons residing in Canada and Canadian citizens residing abroad.

Preference for appointment will be given to veterans and to Canadian citizens, in that order.

Please note that this process will be used to staff positions in Victoria, British Columbia only and as a result, we will expect candidates appointed from this process to relocate to this location. You will have to pay any expenses (i.e. travel, relocation, etc.) related to relocation.

The area of selection includes individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Duties

Key Activities:

Mail and General Services Technician SP0324:

• Provision of mail processing services for the Canada Revenue Agency.
• Receives, verifies, inventories, stores, issues, distributes, ships and disposes of materiel.
• Processes incoming and outgoing mail including counting and recording of all remittances.
• Maintains statistics on incoming and outgoing mail volumes and inputs mail and materiel management data into the Agency corporate administrative system.
• Reports damages, shortages and deterioration of materiel.
• Picks up classified waste from clients and prepares for destruction.
• Dismantles, moves and erects office enclosures and provides basic maintenance, moving, and storage services.
• Operates material handling equipment, e.g. motorized and non-motorized forklifts, and drives light and heavy vehicles.
• Provides guidance to Agency clients regarding materiel handling and mail services.

Administrative Support Clerk - SP0287:

• Enter data and retrieve information on CRA systems.
• Receive, file, maintain, and distribute various types of internal and external information, including incoming and outgoing mail.
• Provide a variety of office support services such as maintaining an inventory of office supplies and equipment, photocopying and printing services, and booking conference facilities or boardrooms.
• Prepare reports and correspondence.
• Respond to and direct telephone calls and other administrative enquiries.
• Direct internal and external clients to the appropriate area or section

Staffing Requirements to apply

You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.

Essential Education

A secondary school diploma or an Agency approved alternative

Essential Experience

Experience providing customer service to a broad client base.

AND in at least one of the following:

• Experience working in a warehouse or shipping/receiving environment

OR

• Experience providing clerical support services in an office environment including experience with Microsoft Word, Excel and Outlook

Experience is defined as that which would normally be acquired over a period of six (6) consecutive months within the last two (2) years.

Language Requirements

English

Staffing requirements to be assessed/applied

Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.

ALL TESTING FOR CANDIDATES WILL TAKE PLACE IN VICTORIA, B.C. CANDIDATES WHO ARE SCREENED INTO THIS STAFFING PROCESS WILL BE EXPECTED TO TRAVEL TO VICTORIA, B.C. FOR THIS PURPOSE. CANDIDATES ARE RESPONSIBLE FOR ALL EXPENSES INCURRED IN CONNECTION WITH THIS STAFFING PROCESS. PLEASE NOTE ANY CHANGES WILL BE FOR EXCEPTIONAL CIRCUMSTANCES ONLY AND REVIEWED ON A CASE BY CASE BASIS.

Essential

The following competency will be assessed using CRA standardized assessment tools. All candidates must meet the indicated pass mark indicated in order to be placed in the pool.

Situational Judgment Test - Recruitment Version (SJT-R, C-301): Pass mark 55/102

For more information, please click on the following link: SJT

Discretionary

The following qualifications MAY be assessed. Candidates must achieve the required pass marks shown:

• Effective interpersonal relationships – Pass mark 70%
• Knowledge of general procedures in a warehouse environment – Pass mark 60%
• Dependability – Pass mark 70%
• Ability to prioritize – Pass mark 70%
• Supporting Canada Revenue Agency's Values: Professionalism, Respect, Integrity and Collaboration – Pass mark 70%
• Ability to lift and move objects weighing up to 30 kilograms in a safe and efficient manner – meets
• Office Skills Test (OST-200) - Pass mark 35/75
• Initiative – Pass mark 70%
• Resourcefulness – Pass mark 70%

Assessment results may be used to identify candidates for appointment.Results from locally developed assessment tools may be used for appointment; however, they are not portable to other staffing processes.

Additional staffing Requirements
Essential

Performance confirmation

The required performance levels for appointments from this staffing process are:

• For temporary or permanent lateral moves:
Candidates* must have achieved a performance level of 'Results mostly meet expectations' or level 2 or higher on the most recent finalized performance report.

• For actings or permanent promotions:
Candidates* must have achieved a performance level of "Results meet expectations" or level 3 or higher on the most recent finalized performance report.

If a candidate doesn't have the required performance level, the candidate will not proceed further in the staffing process.

*If a candidate is not a Canada Revenue Agency employee, reasonable efforts will be made to confirm whether or not the candidate's performance is currently meeting expectations. This verification will be done through a reference check. If the candidate's performance is not currently meeting expectations, the candidate will not proceed further in the staffing process.

Discretionary

• Employment Equity
• Start date
• Budget considerations
• Minimize business disruption
• Availability

Conditions of employment
Essential

• Travel Required
• Valid Driver's License
• Personal mobility to a degree normally associated with the possession of a driver's license
• Stretches, climbs, bends, lifts, and carries heavy cartons, mailbags, pallets, and furniture up to 30 kilograms (66 pounds) and pushes heavy carts or equipment on a daily basis for up to 5 hours.
• A medical certificate that attests to the fact that the candidate can lift boxes of 30 kilograms may be required before an offer of employment is made.
• Reliability/Security: Reliability Status

General information

For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://www.cra-arc.gc.ca/crrs/srch/tps-eng.html.

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the CRA. Please note that a conflict of interest arises whenever an employee's private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the CRA and the Government of Canada.



**Salary is under review

Before submitting an application, potential applicants are asked to carefully review the requirements of this job opportunity to determine if they are eligible to apply.

Any expenses incurred by candidates from outside the federal public service in connection with this staffing process (e.g., expenses related to testing, interviews, and/or relocation) will be borne by the candidates themselves.

Applicants from the general public who do not meet the eligibility requirements in order to apply on this staffing process will not be considered and will not be contacted.

Applicants can view the status of their application by logging into their candidate profile on our Careers site.

You must notify the manager/staffing board of any leave plans and any change of address or contact information that may occur during this staffing process.

Preference may be given to the first (75) applications received that meet all the prerequisites. Additional applications may be considered as needed.

Note: As well as your online application, you must upload into your Candidate Profile your essential education credentials demonstrating that you meet the essential education requirements for the position(s) being staffed. If your education credentials are not uploaded by closing date of this notice, your application will not be considered further.

Pools

We will create a pool of eligible candidates for this staffing process. This process may be used to staff similar positions in Victoria BC.

Veterans' Hiring Act (VHA)

The VHA allows current and honourably released former Canadian Forces (CF) members to continue serving Canadians by granting them access to employment opportunities within the federal public service. In order to be considered, these current and former CF members must have at least three years of service and must not already be permanently employed in the CRA or federal public service.

In support of the VHA, the CRA has committed to allowing members and former members of the Canadian Forces access to apply on internal CRA staffing processes (open to CRA employees only). As a result, internal CRA job opportunities are posted on CRA's external Careers website for this purpose.

Members and honourably released former members of the Canadian Forces applying to this staffing process are required to include the details of the Member's Personnel Record Resume (MPRR) which is a document issued by the Department of National Defence (DND) with their application to confirm their eligibility to apply.

If the current or former Canadian Forces member does not have a MPRR, he or she may contact Department of National Defence's Director of Casualty Support Management (DCSM) at or DND.Transition.MDN@forces.gc.ca for a copy of their MPRR. In the email, the member should provide their:
• service number;
• rank and full name (as it would have been when they released from the CF); and
• date of birth.
For information on requesting a determination regarding status as a medically-released veteran, visit Veterans Affairs Canada.

Preferred Status

Before appointments are made from this staffing process, priority for appointment will be given to individuals with CRA preferred status. Members of the Canadian Forces released for medical reasons attributable to service will be given priority for appointment before all other individuals with CRA preferred status. Priority for appointment will be in the following order:

1. Members of the Canadian Forces released for medical reasons attributable to service with preferred status.
2. Individuals with either CRA surplus preferred status or CRA lay-off preferred status who live and/or work within the general rule of minimum distance of the position.
3. All other individuals with CRA preferred status who live and/or work within the general rule of minimum distance of the position.

Employment Equity

If Employment Equity is used as a staffing requirement to appoint from this staffing process, all candidates and all individuals with preferred status will have to meet the staffing requirements identified on this NOJO in order to be considered for appointment.


Security Status/Clearance
An integral part of the Personnel Screening Program requires that all candidates being appointed into the CRA be subject to a reliability check. This includes the verification of reliability, employment history, and police records and could include fingerprinting. The Personnel Screening Program was implemented to protect information that is departmentally sensitive or sensitive to the national interest by ensuring that all persons engaged by CRA meet standards of reliability, trustworthiness and loyalty required by the nature of their duties or tasks.

When attending any tests and/or interview sessions, candidates may be required to complete Personnel Screening forms so that a reliability check can be conducted. When completing the personnel security clearance form, you will be required to provide complete addresses for the places you resided in the last five years, including the year(s) and month(s) for each residence. If you were residing outside of Canada in the last five years, you may experience a delay in obtaining a security status/clearance.

In addition, candidates may be required to provide the original and photocopies of two of the documents listed below. Please note that one must be a photo ID. Photocopying services will not be provided.
• Valid Canadian passport
• Other passports with a Certificate of Citizenship or Permanent Resident card
• Birth Certificate
• Baptismal Certificate
• Valid Canadian driver's license
• Federal Public Service issued ID card

Appointment

Before proceeding with appointments from this staffing process, the manager will give priority for appointment to individuals with CRA preferred status.

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.

Contact

Name: Caitlin Parten
Email Address: caitlin.parten@cra-arc.gc.ca

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