Notice of job opportunity

This notice of job opportunity is closed and you can no longer submit an application.

Various Officer positions SP-04, Collections and Verification Branch (CVB), Eastern Quebec TSO, Québec City site and Chicoutimi site (Open to general public)

Region: Quebec
Location: BSFEQ, site de Québec et/ou site de Chicoutimi / EQTSO, Quebec site and/or Chicoutimi site
Contract type: Temporary - Acting,Lateral Move,Reclassification,Term
Classification: SP-004
Linguistic profile: Bilingual Imperative
Salary range: $63,946 to $71,971
Closing date: March 31, 2017 11:59 PM Eastern Time
Requisition Number: 50843498

Who can apply

Persons living in Canada and Canadian citizens living abroad.

Preference for appointment will be given to veterans and to Canadian citizens, in that order.

The area of selection includes individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Duties

Collections Contact Officer - SP0439 :

• Review and analyze financial information from various sources in order to collect payment in full from outstanding accounts.
• Negotiate acceptable payment arrangements or take legal action when required.
• Conduct investigations using internal and external sources in order to locate clients. Manage a large inventory of accounts.

Trust Accounts Compliance Officer - SP0475:

• Receive, review, analyse, and research taxpayer information to identify and resolve taxpayer accounts requiring corrective action.
• Review, plan, organize, prioritize, and monitor an assigned workload for the administration and enforcement of trust accounts compliance, related to payroll deductions and GST/HST, and the collection of outstanding amounts.
• Respond to taxpayer enquiries and complaints relating to a variety of issues associated with Trust Accounts.

Non-Filer/Non-Registrant Officer - SP0400:

• Locates non-compliant taxpayers and contacts taxpayers or their representatives.
• Negotiates filing arrangements of outstanding returns with taxpayers, registration of Goods and Services Tax/Harmonized Sales Tax (GST/HST) accounts, and compliance with the legislative requirements administered by the CRA.
• Obtains, reviews, and analyses information available internally and externally relating to individuals, corporations, trusts, or partnerships to establish the potential for outstanding tax returns or GST/HST accounts that are not registered and initiates action to gain compliance.
• Responds to taxpayer enquiries relating to the filing and registration requirements administered by CRA.
• Participates in projects designed to identify areas of non-compliance.
• Receives, reviews, and challenges returns, verifies and amends taxpayer data such as address, filing or registration status using internal and external information sources, and maintains a record of actions taken.
• Collects outstanding amounts within predetermined criteria and obtains information to facilitate collection.
• Provides information and assistance to taxpayers through various outreach and education programs.

Staffing Requirements to apply

You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.

SCREENING FOR PREREQUISITES

Education – Essential requirement

A secondary school diploma or CRA-approved alternatives

If you have not done so already, you must attach in your Candidate profile your proof of education or any relevant documents by the closing date and time indicated on this notice of job opportunity demonstrating that you meet the essential education requirement. Failure to do so may result in your application being rejected.

Experience – Essential requirement

No experience required.

Language Requirements

Bilingual imperative BBB/BBB

Staffing requirements to be assessed/applied

Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.

ASSESSMENT

You must notify the Chair of the staffing board of any change of address or contact information that may occur during this staffing process.

It is the responsibility of each candidate to notify the manager/staffing board of all preauthorized leave of absence during the course of this staffing process in order to simplify the scheduling of the evaluations. An alternative date will be allowed for the following circumstances only: medical reasons certified by a doctor; the death of an immediate family member; the confirmation of a planned trip or an approved training course (authorized prior to posting date); religious reasons or all other reasons that the staffing board will judge to be reasonable.

Qualifications/Competencies

Ability to use reasoning skills to solve problems
Pass mark: 51/90
Tool type: PSC standardized tool
Assessment method: Written exam
Staffing requirement: Essential
General Competency Test Level 2 (GCT2-314)

Ability to negociate
Pass mark: 60%
Tool type: Locally developed assessment tool
Assessment method: Interview
Staffing requirement: Constituting an asset

Ability to communicate orally
Pass mark: 60%
Tool type: Locally developed assessment tool
Assessment method: Interview
Staffing requirement: Constituting an asset

Results from locally developed assessment tools are not portable to other staffing processes.

PSC tests

If you already have valid results for the PSC tests and did not receive an official copy of your results, you can request these results by fax from the Public Service Commission at 613-992-9694 or from the following Internet address: Confirmation of Previous Test Results.You must include your name, date of birth, fax number or your personal address as well as your Personal Record Identifier (PRI), if you have one.

Language requirements

Positions to be staffed from this staffing process will be bilingual. Candidates must be able to work in both official languages, English and French. Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission's SLE tests.

We invite you to complete the self-assessment tests who will offer an indication of the proficiency level you may achieve on the official SLE tests. You will find the self-assessment tests of written expression and reading comprehension: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm. It is important to note that the results are not official and cannot be used in lieu of the PSC's official SLE test results.

In the case where you have previously written the SLE and you do not have the official copy of your results, you can request these results by fax from the Public Service Commission at 613-992-9694 or from the following Internet address: Confirmation of Previous Test Results. You must include your name, date of birth, fax number or your personal address as well as your Personal Record Identifier (PRI), if you have one.

If you have valid results, please send them by email to Processus_50843498-50843498_Process@cra-arc.gc.ca.

Additional Staffing Requirements

Essential requirements

• Reliability/Security - Reliability Status

• Performance

The required performance levels for appointments from this staffing process are:

For temporary lateral moves or appointments to a lower level

Candidates must have achieved a performance level of « Results mostly meet expectations » or « Level 2 » or higher on the most recent finalized performance report.

For acting

Candidates must have achieved a performance level of « Results meet expectations » or « Level 3 » or higher on the most recent finalized performance report.

Candidates who are not CRA employees and candidates who are members or former members of the Canadian Forces or members of the Canadian Forces released for medical reasons attributable to service must meet the expectations of their current employment. In order to confirm their performance level, candidates will be asked later to complete a document for purposes of reference check. By providing this information, candidates will be giving permission to confirm their performance by a reference check for this staffing process. Failure to provide such information could result in the rejection of the application for this staffing process.

If a candidate doesn't have the required performance level, the candidate will not proceed further in the staffing process.

Requirements constituting an asset

• Budget considerations

• Duration of appointment

• Start date

• Availability throughout the duration of a temporary appointment

• Work experience at the Canada Revenue Agency

• Minimize business disruption

• Additionnal education and formation constituting an asset:
o Business Administration Diploma option accounting and/or administration related field. Preference according to the level of diploma: bachelor degree, certificate in accounting, DSC, ACS, DVS

• Preference may be given to candidates with a bachelor degree in any other field.

• Employment Equity

General information

For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://www.cra-arc.gc.ca/crrs/srch/tps-eng.html.

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the CRA. Please note that a conflict of interest arises whenever an employee's private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the CRA and the Government of Canada.



Before submitting an application, potential applicants should take notice of the requirements of this job opportunity to determine if they are eligible to apply.

We may give preference to the first 500 applications meeting the prerequisite requirements and consider more applications as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

The closing date and time specified on this Notice of Job Opportunity is subject to change. It may either be extended where an insufficient number of candidates apply, or may be shortened where a vast number of candidates apply. You are encouraged to submit your application as soon as possible.

Applicants can view the status of their application by logging into their Candidate profile on our Careers at the CRA site.

This staffing process may be used to staff the following jobs: SP0439 - Collections Contact Officer, SP0475 - Trust Accounts Compliance Officer and SP0400 - Non-Filer/Non-Registrant Officer or similar positions.

Pool

We will create a pool of eligible candidates for this staffing process.

Veterans' Hiring Act (VHA)

The VHA allows current and honourably released Canadian Forces members to continue serving Canadians by granting them access to employment opportunities within the federal public service. In order to be considered, these current and honourably released CF members must have at least three years of service and must not already be permanently employed in the CRA or federal public service.

In support of the VHA, the CRA has committed to allowing members and honourably released members of the CF access to apply on internal CRA staffing processes (open to CRA employees only) and CRA's interdepartmental staffing processes (open to CRA and federal public service employees). As a result, internal CRA job opportunities are posted on CRA's external Careers website for this purpose.

Current and honourably released members of the Canadian Forces applying to this staffing process will be required to provide the details of the Member's Personnel Record Resume (MPRR) or other official documents or pieces of identification (for example, a copy of their release letter), which are documents issued by the Department of National Defence (DND) to confirm their eligibility to apply.

Preferred Status

Before appointments are made from this staffing process, priority for appointment will be given to individuals with CRA preferred status.


Employment Equity

If Employment Equity is used as a staffing requirement to appoint from this staffing process, all candidates and all individuals with preferred status will have to meet the staffing requirements identified on this NOJO in order to be considered for appointment.

Security Status/Clearance

An integral part of the Personnel Screening Program requires that all candidates being appointed into the CRA be subject to a reliability check. This includes the verification of reliability, employment history, police records and could include fingerprinting. The Personnel Screening Program was implemented to protect information that is departmentally sensitive or sensitive to the national interest by ensuring that all persons engaged by CRA meet standards of reliability, trustworthiness and loyalty required by the nature of their duties or tasks.

When attending any tests and/or interview sessions, candidates may be required to complete Personnel Screening forms so that a reliability check can be conducted. When completing the personnel security clearance form, you will be required to provide complete addresses for the places you resided in the last FIVE YEARS, including the year(s) and month(s) for each residence. If you were residing outside of Canada in the last five years, you may experience a delay in obtaining a security status/clearance.

In addition, candidates may be required to provide the original and photocopies of two of the documents listed below. Please note that one must be a photo ID. Photocopying services will not be provided.


  • Valid Canadian passport
  • Other passports with a Certificate of Citizenship or Permanent Resident card
  • Birth Certificate
  • Baptismal Certificate
  • Valid Canadian driver's license
  • Federal Public Service issued ID card

Appointment

Before proceeding with appointments from this staffing process, the manager will give priority for appointment to individuals with CRA preferred status.

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.

Contact

Name: Carole Morissette
Email Address: Processus_50843498-50843498_Process@cra-arc.gc.ca

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