Notice of job opportunity

SP-04 & SP03, Various Entry Level, National Verification and Collections Centre, Surrey, British Columbia, Bilingual Imperative

Region: Pacific
Location: Surrey National Verification and Collections Centre (NVCC) / Centre national de vérification et de recouvrement (CNVR) de Surrey
Contract type: Perm/Temp - Acting,Lateral Move,Permanent,Promotion,Term
Classification: SP-004
Linguistic profile: Bilingual Imperative
Salary range: $63,946 to $71,971
Closing date: October 21, 2018 11:59 PM Eastern Time
Requisition Number: 52621414

Who can apply

Persons living in Canada and Canadian citizens living abroad.

Preference for appointment will be given to veterans and to Canadian citizens, in that order.

The area of selection includes individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Please note that this process will be used to staff positions in Surrey, British Columbia. As a result, we will expect candidates appointed from this process to relocate to this location. You will have to pay any expenses related to relocation.

Qualified veterans, members and honourably released members of the Canadian Forces who are appointed are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Duties

This staffing process will be used to staff various entry level clerical and officer positions. The job duties will vary depending on the position. Duties may include but are not limited to:

• Communicating with taxpayers and representatives both verbally (on the phone) and writing
• Answering inbound/outbound telephone enquiries
• Processing correspondence
• Analyzing, processing, and resolving files or requests from taxpayers and their representatives
• Reviewing and directing enquiries or issues to the appropriate area for resolution
• Researching, analyzing, interpreting, and applying legislative and regulatory provisions, policies and guidelines
• Preparing reports, letters, and other documents
• Reviewing, planning, organizing, prioritizing, and working on an assigned workload

Staffing Requirements to apply

You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.

Essential Education

A Secondary school diploma OR CRA approved alternative.

Note: You must upload into your Candidate Profile your essential education credentials demonstrating that you meet the essential education requirements of the position. This proof may include a copy of your secondary school diploma, secondary school equivalence test, or degree, applied degree or diploma from a recognized post-secondary institution. If your education credentials are not uploaded by the close of this notice, your application may not be considered further.

Candidates with foreign education credentials must have their education confirmed by a recognized credential assessment service. Please visit the Canadian Information Centre of International Credentials website at https://www.cicic.ca/

Any applicable fees are the responsibility of the candidate.

Foreign credentials without proof of Canadian equivalency will not be accepted as proof of education. It is the responsibility of the candidate to possess the required Canadian equivalency papers prior to applying on this process.

Are you ready to apply? Before applying, make sure you meet all requirements.

Essential Experience

No essential experience required

Language Requirements

Bilingual imperative (Various linguistic level requirements – BBB, BBC, CBC)

Staffing requirements to be assessed/applied

Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.

Essential Assessment

1) The following qualification WILL be assessed using a Public Service Commission (PSC) standardized assessment tool. Candidates must achieve the pass mark indicated below:

For SP-04 positions:
• General Competency Test: Level 2 (GCT2) - Pass mark 51/90 or higher

For SP-03 positions:
• General Competency Test: Level 1 (GCT1) - Pass mark 18/50 or higher

If you have previously written the GCT1 and/or GCT2, obtained a valid pass mark on the test, and do not wish to be reassessed, please e-mail a scanned electronic copy of your test results to PAC-StaffingProcesses#5382@cra-arc.gc.ca by the close of this notice. However, you can ask to be reassessed to try and improve your level(s) as long as you meet the re-test period restrictions.

You can request a copy of your test results from the Public Service Commission (PSC) at:
http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/tst-rslt-examn-eng.htm

If you choose to rewrite the test, the mark you obtain will then become your most recent and valid mark. Should you rewrite the test before the retest period has elapsed, your result will not be valid and a new retest period will be imposed from the new test date.

For more information on the GCT1 please visit the following website: General Competency Test: Level 1 (GCT1)

For more information on the GCT2 please visit the following website: General Competency Test: Level 2 (GCT2)

2) The following essential qualifications WILL be assessed. In order to be in the qualified pool, candidates must achieve the pass marks indicated below:

Second Language Evaluation
Candidates must be bilingual and be able to demonstrate their capabilities to work in English and French by achieving at least a BBB rating on the Public Service Commission's Second Language Evaluation (SLE) test. The SLE is designed to evaluate second language proficiency to the required linguistic profile of BBB: B level for Reading Proficiency, B level for Written Expression, and B level for Oral Proficiency.

If you have previously written the SLE and require a copy of your results, you may request a copy from the Public Service Commission (PSC) at: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Note: Please upload your SLE results to your Candidate Profile

The Public Service Commission of Canada (PSC) has launched new self-assessment tests of written expression and reading comprehension.

These self-assessment tests offer candidates an indication of the proficiency level they may achieve on the official Second Language Evaluation (SLE) tests of written expression and reading comprehension. It is important to note that the results are not official and cannot be used in lieu of the PSC's official SLE test results.

These self-assessment tests are currently available on the PSC Web site.

Discretionary Assessment

Standardized Assessment:

• Situational Judgment Test, Recruitment Version (SJT-R, C301) - Pass mark 55/102

For more information please click on the following link: SJT-R

Locally Developed Assessments:

The following qualifications MAY be assessed using locally developed tools. Candidates must achieve the required pass marks shown:

• Ability to communicate effectively – Pass mark 70%
• Technical assessment related to the position being staffed – Pass mark 70%
• Values & Ethics – Pass/Fail
• Reference Check - Pass/Fail

Results from locally developed assessment tools are not portable to other staffing processes.

Additional Staffing Requirements

Essential requirements

• Reliability/Security - Reliability Status
• Performance Confirmation

If you are a CRA employee the required performance levels for appointments from this staffing process are:

• For temporary or permanent lateral moves:
Candidates must have achieved a performance level of 'Results mostly meet expectations' or level 2 or higher on the most recent finalized performance report.

• For actings or permanent promotions:
Candidates must have achieved a performance level of "Results meet expectations" or level 3 or higher on the most recent finalized performance report.

Candidates who are not CRA employees must meet their current work expectations.

If a candidate is a member or a honourably released member of the Canadian Forces or a member of the Canadian Forces released for medical reasons attributable to service, he must meet the expectations of his current employment.

If a candidate does not have the required performance level, the candidate will not proceed further in the staffing process.

Discretionary / Asset Requirements

• Availability throughout duration of appointment
• Budget considerations
• Start date
• Minimize business disruption
• Work experience related to the position being staffed
• Quality of work related to the position being staffed
• Experience working or volunteering with the public in a client service environment
• Additional education/ training
• Employment Equity

We may use employment equity at the appointment stage of this staffing process according to the CRA's employment equity plans and business requirements.

Employment Equity

If Employment Equity is used as a staffing requirement to appoint from this staffing process, all candidates and all individuals with preferred status will have to meet the staffing requirements identified on this Notice of Job Opportunity (NOJO) in order to be considered for appointment.

Conditions of employment

• Willingness to work evenings and/or on weekends
• Willingness to work overtime
• Capacity to regularly lift objects weighting up to 5 kg
• Willingness to work various shifts as required

General information

For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://www.cra-arc.gc.ca/crrs/srch/tps-eng.html.

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the CRA. Please note that a conflict of interest arises whenever an employee's private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the CRA and the Government of Canada.



When you apply to this staffing process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. Employment tenures, work locations, linguistic requirements as well as security clearance levels may vary according to the position(s) being staffed.

We are currently recruiting bilingual (English and French languages) candidates for future vacancies in the National Verification and Collections Centre, located in Surrey, B.C. Bilingual is defined as the two official languages of Canada, English and French. Candidates must be able to demonstrate their capabilities to work in English and French by achieving at least a BBB rating on the Public Service Commission's Second Language Evaluation (SLE) test.

The closing date specified on this Notice of Job Opportunity is subject to change, either to extend the notice period where insufficient candidates apply, or to shorten the notice period where an overabundance of candidates apply. You are encouraged to submit your application as soon as possible.

SP04 Salary - $51,894.00 to $58,409.00*
SP03 Salary - $47,319.00 to $52,234.00*

*The salary range is currently under review.

Before submitting an application, potential candidates should take notice of the requirements of this job opportunity to determine if they are eligible to apply.

Applicants from the general public who do not meet the eligibility requirements in order to apply on this staffing process will not be considered and will not be contacted.

Candidates can view the status of their application by logging into their Candidate profile on our Careers at the CRA site: https://www.canada.ca/en/revenue-agency/services/e-services/candidate-profile.html

If it is impossible for you to apply online or you have technical difficulties submitting your online application, please contact the CRA Job Opportunities Helpdesk before the closing date and time shown on the notice of job opportunity.

You can also call our general enquiries/reader service telephone lines at 1-800-571-7150 (bilingual service) and 1-800-465-7735 (TTY service for the deaf and those with a hearing disability).

The CRA would like to thank you for your interest; however, only candidates selected for further consideration will be contacted. If you are considered further, you will be notified in writing of the date, time and location of your testing session.


Pool

Two pools of eligible candidates will be established for this staffing process. One pool for SP-03 positions and another for SP-04 positions.

This staffing process may be used to staff similar positions in the Lower Mainland, B.C.

Testing / interview sessions

Candidates are expected to make themselves available for assessment when scheduled. Please note that there will be no rescheduling without extenuating circumstances. If you fail to present yourself at your scheduled testing or interview session, you will be deemed to have withdrawn from this process and will not be considered further.

Travel

Any expenses incurred by candidates from the general public in connection with this staffing process (travel for testing, relocation, etc.) will be borne by the candidates themselves.

Veterans Hiring Act (VHA)

The CRA is proud to support the Veterans Hiring Act. If you are a veteran, click here to find out more.

Appointment

Before proceeding with appointments from this staffing process, the manager will give priority for appointment to individuals with CRA preferred status.

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.

Contact

Email Address: PAC-StaffingProcesses#5382@cra-arc.gc.ca