Notice of job opportunity

Student Program Clerk/Officer

Region: Atlantic
Location: St. John's, NL & Mount Pearl, NL
Contract type: Student - Student
Classification: SU-003
Linguistic profile: Bilingual Imperative
Salary range: $18 to $28
Closing date: March 23, 2018 11:59 PM Eastern Time
Requisition Number: 52990552

Who can apply

Please note that various student level jobs may be staffed from this process with hourly salary ranges of $13.47 to $21.64.

Persons living in Canada and Canadian citizens living abroad who are currently enrolled in full-time post-secondary studies and who will be returning to full-time studies in the Fall of 2018. Part-time students are eligible to apply if they have a recognized disability, and are returning to part-time studies in the Fall of 2018.

Preference for appointment will be given to veterans and to Canadian citizens, in that order.

Please note that this process will be used to staff positions in St. John's, NL and Mount Pearl, NL only and as a result, we will expect candidates appointed from this process to work from either of these locations. You will have to pay any expenses (i.e. travel, relocation, etc.) related to relocation.

*Please note: All testing will take place in St. John's, NL and as such, candidates who wish to apply must be in St. John's at the time of testing.

Duties

Are you a dependable individual that can learn quickly? Do you possess strong people skills? Are you analytical? Are you computer savvy? Do you enjoy working as part of a team? If so, the Canada Revenue Agency (CRA) offers motivated individuals a challenging, interesting and diverse workplace that will help you to develop your skills and further your career advancement. This is an excellent opportunity for students who are looking to gain valuable work experience in a large federal organization. Canada Revenue Agency is accepting applications from students with various linguistic profiles (Unilingual English or Bilingual English/French) with the objective of building a general student database for the CRA at all three of our locations.

The key activities of various positions may include but are not limited to the following:

- Receive, review, analyze, and research taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action, such as misallocated payments, or compliance action, requirements to file, and issue assessments according to the income tax act.
- Respond to taxpayer enquiries and complaints relating to a variety of issues associated with Accounts and the various social programs administered by the Canada Revenue Agency.
- Interview taxpayers, their representatives or third parties mainly by phone to determine reasons for non-compliance; explain policies and procedures; and arrange to collect any outstanding returns or amounts.
- Participate in projects designed to identify areas of non-compliance.
- Initiate legal actions (i.e. garnishees) and make recommendations to progress non-compliant accounts

There are various shift arrangements available and we have the flexibility to accommodate your academic schedule. Should you be scheduled to work evenings and/or weekends an additional shift premium is payable to you.

Staffing Requirements to apply

You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.
Essential

Education:

Candidates must be returning to full-time studies in the next academic term. Please note, you must provide proof of current full-time enrolment from a *recognized postsecondary institution.

You must upload into your candidate profile your proof of enrollment in a post-secondary institution before submitting your application. If you do not provide proof of enrollment, your candidacy may not be considered further.

A *recognized postsecondary institution is defined as a Canadian public or private institution that is recognized or authorized to grant degrees, diplomas, and other credentials by a public or private act of the provincial/territorial legislature or through a government-mandated quality assurance mechanism. The institution must be listed in the Canadian Information Centre for International Credentials.


Experience:

Experience is NOT required to be considered for this staffing process. You will receive training, on the job coaching and you will be supported in your learning and professional development.

Asset

Previous experience working with the Canada Revenue Agency would be considered an asset.

Language Requirements

Bilingual Imperative -

Staffing requirements to be assessed/applied

Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.
Essential

One or more of the following qualifications will be assessed using locally developed tools:

Service Excellence - Giving the best service possible to clients (quality, timeliness, courtesy). Responds to clients in a professional and courteous manner. Recognizing and responding appropriately to the legitimate needs of the client (minimum score-60%).

Effective Interpersonal Skills – Interacting with others in ways that produce excellent results and positive working relationships. Showing tact, diplomacy and an awareness of how your behavior impacts others (minimum score – 60%).

Communication Skills – ability to express ideas and information effectively (Minimum score – 60%).

Performance confirmation

Bilingual working ability

Positions to be staffed from this staffing process will be bilingual. Candidates who wish to be considered for these positions must be able to work in both official languages. You will be invited to an interview to assess the required second language proficiency.

Asset

Experience in:
- Collections (accounts payable/receivable)
- Microsoft applications
- dealing with the public in person or by telephone
- applying analytical thinking

Dependability – Capacity to complete work properly, thoroughly, and on time. Capacity to complete work on his/her own with minimal supervision required. Can be relied on to be at work when scheduled, be punctual, respecting working hours and be consistently able to report to work, school (minimum score – 70%).

Start date
Duration of appointment
Employment Equity
Budgetary Considerations
Minimize business disruption

Conditions of Employment

Flexible hours may be required

Reliability/Security – Reliability Status

General information

For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://www.cra-arc.gc.ca/crrs/srch/tps-eng.html.

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the CRA. Please note that a conflict of interest arises whenever an employee's private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the CRA and the Government of Canada.



The closing date and time indicated on this notice of job opportunity may change; we may extend it if we do not have enough candidates apply or shorten it if we have a large number of candidates apply. We encourage you to submit your application as soon as possible.

Before submitting an application, potential applicants are asked to carefully review the requirements of this job opportunity to determine if they are eligible to apply.

Applicants from the general public who do not meet the eligibility requirements in order to apply on this staffing process will not be considered and may not be contacted.

Candidates can view the status of their application by logging in to your account on the Careers website.

We will create a pool of eligible candidates for this staffing process.

Appointment

Before proceeding with appointments from this staffing process, the manager will give priority for appointment to individuals with CRA preferred status.

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.

Contact

Name: Catherine Gladney
Email Address: catherine.gladney@cra-arc.gc.ca