Notice of job opportunity

SP01, SP02, SP03 and SP04 Various Positions, Evening Shift, Sudbury TC/TSO (Open to the General Public)

Region: Ontario
Location: Sudbury, TC/TSO
Contract type: Temporary - Term
Classification: SP-004
Linguistic profile: English Essential
Salary range: $63,946 to $71,971
Closing date: May 15, 2017 11:59 PM Eastern Time
Requisition Number: 52010559

Who can apply

Please note that this staffing process will also be used to staff SP01 positions (salary range $37225 to $41091)
Please note that this staffing process will also be used to staff SP02 positions (salary range $42682 to $47113)
Please note that this staffing process will also be used to staff SP03 positions (salary range $47319 to $52234)

Persons residing within the City of Greater Sudbury and surrounding area within commuting distance.

Preference for appointment will be given to veterans and to Canadian citizens, in that order.

Qualified veterans, members and honourably released members of the Canadian Forces who are appointed are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

The area of selection includes individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Duties

While not exhaustive, the following is an overview of some of the primary job duties:

SP01
Receives, examines and sorts incoming mail and attaches relevant documentation, performs various handling activities, prepares large volumes of material such as files and documents for processing and forwards the information to the appropriate area within the Agency or other federal organizations.

SP02
Responsible for finalizing, examining, correcting, processing and the accuracy of forms and/or returns where applicable.

SP03
Receives, reviews, and analyses returns, enquiries and reports to identify and resolves accounts requiring corrective action and determines the course of action required to resolve the problem and update the account.

SP04
Receive, review, analyze, and research taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action such as misallocated payments, or compliance action, requirements to file, and issuing assessments.

Staffing Requirements to apply

You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.
SCREENING FOR PREREQUISITES

Education - Essential requirement

A Secondary School Diploma (High School Diploma)

Note: To fulfill the education requirement for this staffing process, applicants must attach all relevant documents from their Candidate Profile to the application for this process. Failure to attach the documents may result in being screened out of the staffing process.

Experience

No experience required.

Language Requirements

English

Staffing requirements to be assessed/applied

Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.
ASSESSMENT

Candidates are expected to make themselves available for their scheduled assessments. Candidates who do not present themselves at their scheduled sessions will not be considered further and will be deemed to have withdrawn from this staffing process.

DOCUMENTS THAT WILL BE REQUIRED IF YOU ARE INVITED TO THE TESTING SESSION:

We will not have a photocopier at the testing site. Please bring your originals as well as clear photocopies of the front and back of all documents.

• Two (2) pieces of identification of which one must be a photo identification card and copies of both.
• Proof of Canadian citizenship, (e.g. Birth Certificate or Passport) and copy.
• A list of home addresses held over the last 5 years, including dates (in order).
• If you have resided in a country other than Canada in the past 5 years, you must obtain a 'Certificate of Good Conduct' from the local police force in the city where you resided. Your application for a security clearance will not be processed without the original document. Please note that this process may take several weeks, however, if you have resided in Canada for the past 5 years, this document is not required.

Qualifications/Competencies

Ability to Influence Others
Pass mark: 50%
Tool type: Locally Developed Assessment Tool
Assessment Method: Interview
Staffing requirement: Essential

Results from locally developed assessment tools may be used for appointment; however, they are not portable to other staffing processes.

Additional Staffing Requirements

Essential requirements

• Performance confirmation

The required performance levels for appointments from this staffing process are:

For temporary lateral moves or appointments to a lower level:

• Candidates* must have achieved a performance level of 'Results mostly meet expectations' or level 2 or higher on the most recent finalized performance report for the most recent performance cycle.

For actings

• Candidates* must have achieved a performance level of 'Results meet expectations' or level 3 or higher on the most recent finalized performance report for the most recent performance cycle.

Candidates who are not CRA employees must meet their current work expectations.

If a candidate is a member or a honourably released member of the Canadian Forces or a member of the Canadian Forces released for medical reasons attributable to service, he must meet the expectations of his current employment.

If a candidate doesn't have the required performance level, the candidate will not proceed further in the staffing process.

Requirements constituting an asset

•Start Date

• Degree or diploma from a recognized* post-secondary institution

• Graduated from high school or a recognized* post-secondary institution within the last 5 years.

A *recognized postsecondary institution is defined as a Canadian public or private institution that is recognized or authorized to grant degrees, diplomas, and other credentials by a public or private act of the provincial/territorial legislature or through a government-mandated quality assurance mechanism.

The institution must be listed in the Canadian Information Centre for International Credentials.

Conditions of employment

Essential

• Reliability/Security - Reliability Status

• Willingness and ability to work evening shift (15:30 to 23:30)

Constituting an Asset

• Ability to frequently lift and carry boxes and other materials weighing between 5 and 20 kg

Please note that some of the jobs which will be staffed from this staffing process may require frequent lifting and carrying of boxes or other materials weighing between 5 and 20kg. In order to be considered for these positions, you may need to demonstrate your ability to meet this requirement. Candidates who are unable to do so may still be considered for positions which do not include this requirement.

General information

For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://www.cra-arc.gc.ca/crrs/srch/tps-eng.html.

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the CRA. Please note that a conflict of interest arises whenever an employee's private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the CRA and the Government of Canada.



Please note that this is an inventory status process. This means that the screening and assessment of candidates will occur on a periodic basis.

There will be no offers of permanent employment from this staffing process.

This staffing process may be used to staff the following jobs or similar positions:

SP01
• General Duties Clerk

SP02
• Examiner and Document Processing Clerk
• Specialty Services Clerk

SP03
• Assessment Processing Clerk
• Compliance Programs Support Clerk

SP04
• Taxpayer Services Agent
• Assessment , Accounts, Benefits Processing Officer

Before submitting an application, potential candidates should take notice of the requirements of this job opportunity to determine if they are eligible to apply.

You have until 11:59 PM, Eastern Time, of the closing date to submit your online application.

Candidates can view the status of their application by logging into their Candidate profile on our Careers at the CRA site.

The closing date and time specified on this Notice of Job Opportunity is subject to change. It may either be extended where an insufficient number of candidates apply, or may be shortened where a vast number of candidates apply. You are encouraged to submit your application as soon as possible.

Pool

We will create a pool of eligible candidates for this staffing process.


Note: As well as your online application, if you have not done so already, you must upload into your Candidate Profile, in the education section, your essential education credentials by the closing date and time of this notice of job opportunity demonstrating that you meet the essential education requirements for the position(s) being staffed. Failure to do so may result in your application being rejected.

Veterans Hiring Act (VHA)

The VHA allows current and honourably released Canadian Forces (CF) members to continue serving Canadians by granting them access to employment opportunities within the federal public service. In order to be considered, these current and honourably released CF members must have at least three years of service and must not already be permanently employed in the CRA or federal public service.

In support of the VHA, the CRA has committed to allowing members and honourably released members of the CF access to apply on internal CRA staffing processes (open to CRA employees only) and CRA's interdepartmental staffing processes (open to CRA and federal public service employees). As a result, internal CRA job opportunities are posted on CRA's external Careers website for this purpose.

Current and honourably released members of the CF applying to this staffing process are required to include the details of the Member's Personnel Record Resume (MPRR) or other official documents or pieces of identification (for example, a copy of their release letter), which are documents issued by the Department of National Defence (DND) with their application to confirm their eligibility to apply.

How to obtain an MPRR:

1. For serving CF members (Reg F, P Res, COATS, Cdn Rgrs) - contact your own administrative resources (Unit Orderly Room or equivalent) to request a copy of your MPRR. DCSM will not provide MPRRs for members still in service.


2. For CF veterans who have been released within the last five (5) years - contact Director Casualty Support Management (DCSM) to request a copy of your CF Member's Personnel Record Résumé (MPRR): DCSM-DGSB@forces.gc.ca


3. Supplementary Reserve - personnel may send their request for an MPRR to DND.SuppRes-ResSupp.MDN@forces.gc.ca, or telephone 613-995-0793. DCSM will not provide MPRRs for members still in the Supp Res.


4. For CF veterans who have been released for more than five (5) years - To obtain a copy of your MPRR or any other CF personal information or documentation, you must request it through Access to Information and Privacy (ATIP). Please use the following link for DND ATIP requests: Request forms.


Employment Equity

If Employment Equity is used as a staffing requirement to appoint from this staffing process, all candidates and all individuals with preferred status will have to meet the staffing requirements identified on this Notice of job opportunity (NOJO) in order to be considered for appointment.

Security Status/Clearance

An integral part of the Personnel Screening Program requires that all candidates being appointed into the CRA be subject to a reliability check. This includes the verification of reliability, employment history, police records and could include fingerprinting. The Personnel Screening Program was implemented to protect information that is departmentally sensitive or sensitive to the national interest by ensuring that all persons engaged by CRA meet standards of reliability, trustworthiness and loyalty required by the nature of their duties or tasks.

When attending any tests and/or interview sessions, candidates may be required to complete Personnel Screening forms so that a reliability check can be conducted. When completing the personnel security clearance form, you will be required to provide complete addresses for the places you resided in the last FIVE YEARS, including the year(s) and month(s) for each residence. If you were residing outside of Canada in the last five years, you may experience a delay in obtaining a security status/clearance.

In addition, candidates may be required to provide the original and photocopies of two of the documents listed below. Please note that one must be a photo ID. Photocopying services will not be provided.

• Valid Canadian passport
• Other passports with a Certificate of Citizenship or Permanent Resident card
• Birth Certificate
• Baptismal Certificate
• Valid Canadian driver's license
• Federal Public Service issued ID card

Appointment

Before proceeding with appointments from this staffing process, the manager will give priority for appointment to individuals with CRA preferred status.

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.

Contact

Name: Sudbury Recruitment Team
Email Address: M1236560AAG@cra-arc.gc.ca