Notice of job opportunity

SP-04 - Various Positions (Bilingual) (Open to the General Public)

Region: Atlantic
Location: St. John's, NL and Mount Pearl, NL
Contract type: Perm/Temp - Acting,Lateral Move,Permanent,Promotion,Term
Classification: SP-004
Linguistic profile: Bilingual Imperative
Salary range: $63,946 to $71,971
Closing date: September 01, 2017 11:59 PM Eastern Time
Requisition Number: 52320742

Who can apply

Persons living in Canada and Canadian citizens living abroad.

Preference for appointment will be given to veterans and to Canadian citizens, in that order.

Please note that this process will be used to staff positions in Mount Pearl (NL) and St. John's (NL). As a result, we will expect candidates appointed from this process to relocate to this location. Candidates from the general public will have to pay any expenses related to relocation as well as any travel for assessments.

Duties

Researching, analyzing, verifying, processing and resolving internally generated files or requests from internal or external clients regarding prescribed forms and returns, based on the various relevant legislation, manuals, guides and publications, in accordance with all policies and procedures.

Analyzing and resolving complex complaints and requests for information from internal or external clients.

Reviewing files or requests to ensure accuracy and consistency with policies and procedures.

Meeting and maintaining production and accuracy standards in all assigned workflows.

Ensuring priorities are identified and assisting toward program mandates.

Gathering information from taxpayers and researching possible responses or solutions in order to accurately respond to their enquiries. Providing explanations and/or clarifications to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual tax returns, explaining various social programs administered by the CRA and making appropriate referrals. Performing various calculations on taxpayers' accounts and informing the taxpayer of the findings. Contact may be required with taxpayer representatives or with officials of other agencies.

Offering quality client service to meet the taxpayers'/benefits recipients' needs. Demonstrating courtesy, empathy and professionalism.

Staffing Requirements to apply

You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.

Are you ready to apply? Before applying, make sure you meet all requirements.

You must clearly demonstrate on your candidate profile how you meet the essential staffing requirements required at the prerequisites stage.

The asset staffing requirements at the screening for prerequisites stage may also be used. If you meet them, you must clearly demonstrate it on your candidate profile.

SCREENING FOR PREREQUISITES

Education – Essential requirement

A secondary school diploma or CRA-approved alternatives

All candidates must provide a proof of education which includes a copy of the secondary school diploma or secondary school equivalence test. You must attach a copy of your proof of education on your Candidate Profile before submitting your application.

If you do not provide proof of education, your candidacy will not be considered further – NO exceptions.

CRA will accept foreign credentials as long as they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials at Canadian Information Centre of International Credentials.

Experience

No specific experience is required to apply on this staffing process. However, related experience may be considered at appointment.

Language Requirements

Bilingual Imperative: (CBC/CBC), (BBC/BBC)

Staffing requirements to be assessed/applied

Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.
ASSESSMENT

Essential

*Please note: All testing will take place in St. John's, NL and as such, candidates who wish to apply must be in St. John's at the time of testing.

The following qualifications will be assessed using a standardized test:

Second Language Evaluation (SLE). Required levels are (CBC/CBC), (BBC/BBC).

If you would like to prepare yourself for the SLE tests, please visit the Public Service Commission

In the case where you have previously written the SLE and you do not have the official copy of your results, you can request these results by fax from the Public Service Commission at 613-992-9694 or from the following Internet address: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm You must include your name, date of birth, fax number or your personal address as well as your Personal Record Identifier (PRI), if you have one.

If you have valid results, please send them to the following mailbox, indicating the requisition number in the subject line of the email: ATL-STJ.Selection-Process@cra-arc.gc.ca

Dependability – Reference Check (must attain a minimum of good).
Professionalism – Will be tested throughout the staffing process.

Candidates must achieve a minimum pass mark on the above-noted qualifications in order to continue further in this staffing process.

Reliability/Security - Reliability Status
Performance

Asset

Judgment in work related situations - Situational Judgment Test (SJT-Rec) will be administered to assess this qualification – Pass mark 55/102

Candidates who have to write the SJT and those who are eligible to rewrite will be given the opportunity. Please note that there will be no rescheduling of the test. If you do not present yourself at the testing session, you will be deemed to have withdrawn from the process.
For more information on the SJT-Rec, please visit: SJT

Ability to work with others –Interview (minimum score-60%)
Ability to deal with clients – Interview (Minimum score-60%)
Ability to interpret information –Interview (minimum score-60%)
Communication skills –Interview (minimum score-70%)

Results from locally developed assessment tools may be used for appointment; Results from locally developed assessment tools are not portable to other staffing processes.

Language requirements

Positions to be staffed from this staffing process will be bilingual. Candidates must be able to work in both official languages, English and French. Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission's SLE tests.

• Additional education/training
• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

General information

For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://www.cra-arc.gc.ca/crrs/srch/tps-eng.html.

CRA employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for CRA employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the CRA. Please note that a conflict of interest arises whenever an employee's private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the CRA and the Government of Canada.



The closing date and time specified on this Notice of Job Opportunity is subject to change. It may either be extended where an insufficient number of candidates apply, or may be shortened where a vast number of candidates apply. You are encouraged to submit your application as soon as possible.

Pool

We will create a pool of eligible candidates for this staffing process.

Initial term appointments from this staffing process will be for a minimum duration of twelve (12) months. Upon successful completion of the twelve (12) months, eligible candidates will be considered for permanent appointments within the Canada Revenue Agency.

This staffing process may be used to staff similar positions.

If it is impossible for you to apply online or you have technical difficulties submitting your online application, please contact the CRA Job Opportunities Helpdesk before the closing date and time shown on the notice of job opportunity.

You can also call our general enquiries/reader service telephone lines at 1-800-571-7150 (bilingual service) and 1-800-465-7735 (TTY service for the deaf and those with a hearing disability).

Veterans Hiring Act (VHA)

The CRA is proud to support the Veterans Hiring Act. If you are a veteran, click here to find out more.
Persons living in Canada and Canadian citizens living abroad.

Preference for appointment will be given to veterans and to Canadian citizens, in that order.

Please note that this process will be used to staff positions in Mount Pearl (NL) and St. John's (NL). As a result, we will expect candidates appointed from this process to relocate to this location. Candidates from the general public will have to pay any expenses related to relocation as well as any travel for assessments.

Appointment

Before proceeding with appointments from this staffing process, the manager will give priority for appointment to individuals with CRA preferred status.

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.

Contact

Name: Alicia Fouchard
Email Address: ATL-STJ.Selection-Process@cra-arc.gc.ca