Don't miss your opportunity to join the CRA and help provide world-class service to Canadian Taxpayers.

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

We are hiring talented, hard-working individuals for various entry-level positions throughout the Pacific Region. These positions include jobs such as:, Collections Contact Officer, Assessment Processing Officer and Administrative Support Officer.

While the specific job duties vary from one position to another they will all give you the opportunity to make the most of your time management, client service, and critical thinking skills in new and innovative ways.

This process will be used to staff positions in any of the following locations:

• Vancouver, BC
• Surrey, BC
• Victoria, BC
• Penticton, BC
• Prince George, BC

Don't miss out on this opportunity to develop your career with one of the Top 100 Employers in Canada!

Still interested in the job? See if you meet the requirements below

First of all, are you living in Canada or a Canadian citizen living abroad? Let's see what your next step will be.

To be eligible, you must meet the CRA's minimum education standard for Service and Program positions (SP): A secondary school diploma

Candidates with foreign education credentials must have their education confirmed by a recognized credential assessment service.

Any applicable fees are the responsibility of the candidate.

You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so can result in your application not being considered further.

 

No Experience Required.

However, for those interested in the Collections Contact Officer Position, please indicate how you meet one or more of the experience criteria below on the questionnaire, as we may use these to screen applications for this position.

• Experience in a collections environment in the private sector and/or government agency; collecting amounts owing from individuals or businesses, such as loans, credit card debts, mortgages, and/or trade accounts receivable. This includes, but is not limited to: skip tracing, initiating contact, investigating to uncover assets or sources of recovery, arranging appropriate follow-up, resolving complaints, granting of credit, making decisions or taking legal actions to resolve debts and negotiating satisfactory arrangements or outcomes.
• Experience in administering credit in the financial services sector, or similar setting. This may include: investigations of credit worthiness, analysis of an applicant's financial situation and/or determination of the risk to the creditor for the granting of loans, mortgages, credit cards, trade credit, etc.
• Experience working with clients in an enforcement environment. This should include some of the following: explaining and providing information about services, rules, laws, by-laws, resolving complaints or problems and/or responding to enquiries in person, by phone or letter and documenting the issues and resolution of the situation.

The following qualifications WILL be assessed:

• Cognitive abilities, Competencies, Traits, Drivers - Unsupervised internet test
• Ability to communicate effectively in writing in English
• Effective Interpersonal Skills
• Performance Validation

The following qualifications MAY be assessed:

• Cognitive Ability – General Competency Test: Level 2 (GCT2)
• Ability to handle difficult conversations
• Second Language Evaluation (SLE) for any bilingual positions that may be staffed from this process

We may use these assessments to create a developmental pool which may be used to staff various lower level positions throughout the Pacific Region.

For SLE assessments, you can request a copy of your test results from the Public Service Commission (PSC) at: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm.

You will be notified in advance of any additional asset staffing requirements to be evaluated.

All requirements assessed in this staffing process may be used to identify candidates for positions.

Conditions of employment vary from one position to another and can include:

• Reliability/Security: Reliability Status
• Willing and able to work 7.5 hours between 7:00am and 6:00pm

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult employment equity, diversity and inclusion at the CRA.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Preference for appointment will be given to veterans, Canadian citizens and permanent residents.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

You are encouraged to submit your on-line applications as soon as possible as they will be reviewed on an on-going basis. Assessment and appointments may take place prior to the poster closing. The closing date and time specified on this Notice of Job Opportunity are subject to change.

Random selection or a top-down approach on assessment results may be invoked at any stage in this process to limit numbers of candidates, or for appointment purposes.

Please note that we are reviewing the salary of these positions.

The pool established from this staffing process may be used to staff various positions throughout the Pacific Region.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process. 

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Email address : PAC-StaffingProcesses#5382@cra-arc.gc.ca