APPLY NOW! Canada Revenue Agency is recruiting for various English Essential and Bilingual Agent & Officer positions (SP-03 & SP-04) in Surrey NVCC

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Employees are required to work on-site in accordance with the CRA's requirement for on-site presence. Workplace arrangements are based on the position, work location and operational requirements, and are subject to change. Specific on-site presence requirements will be shared with candidates selected for appointment. Workplace accommodations based on the duty to accommodate as well as individual exceptions may be granted depending on the circumstances and the nature of the work being performed.

Our services and jobs cover a wide range of opportunities.  Various clerk, agent, and officer positions will be filled from this staffing process, many of which are in a high volume, production based office environment. Some of the duties you may be required to perform may include:

• the administration and collection of outstanding amounts for all account types;
• enforcement of compliance relating to information slips and outstanding returns;
• communicating with taxpayers in writing, by phone, and/or in a call centre environment;
• examination and correction of tax and information returns;
• validation and review of income, benefit eligibility, deductions, and/or refunds;
• provide general administrative assistance and/or clerical support;
• data entry into computer systems;
• receive, sort and distribute incoming/outgoing paper and electronic correspondence.

Most positions require the use of various computer systems and programs, including but not limited to Outlook, Microsoft Teams, Word and/or Excel.

The pool established from this staffing process may be used to staff similar positions and positions at lower levels in any CRA office located within the Western Region.

• SP-03 – English Essential and Bilingual Imperative (Salary Range – $59623 to $65813)
• SP-04 – English Essential and Bilingual Imperative (Salary Range – $65389 to $73595)

Come work for the CRA, one of Canada's top employers! The CRA strives to offer employees a variety of flexible work arrangements to help them achieve work-life balance.

This staffing process will primarily be used to staff various full-time positions located at the Surrey National Verification and Collections Centre located at 9755 King George Blvd, Surrey BC. You can expect that all initial job offers will be temporary contracts generally ranging from 6-months to 1 year in duration, with the possibility of further extensions.

While virtual work arrangements may be supported in part, candidates interested in the position will be expected and required to work from the office based on operational requirements. Remote reporting from other provinces will not be possible for these positions. Shifts for most of these opportunities may vary between 7:00 a.m. to 5:00 p.m. in the Pacific Standard Time Zone.

Definitions of key terms to simplify some of the language you will find on our job posters are available at:

• Important information on staffing at the CRA
• Definitions for job seekers - Canada.ca

The Canada Revenue Agency (CRA) currently has restrictions on certain hiring activities. As a result, any staffing from this process will be limited to temporary opportunities. Permanent staffing may be considered if circumstances change while this pool is still valid. 

Who can apply

Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad.

Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents.

Relocation:

Please note that this process will be used to primarily staff positions in Surrey, BC.  If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Education

A secondary school diploma

Foreign education credentials and designations:

Please note: If you have education credentials or designations completed outside of Canada, please review the following link for additional documentation requirements: Foreign education credentials and designations.

If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit the Canadian Information Centre for International Credentials.

If you have a foreign accounting designation, you must have your designation confirmed by the Chartered Professional Accountants Canada (CPA).

Any applicable fees are your responsibility.

Proof of Education

Candidates are responsible to ensure that clear and legible electronic copies of their education credentials are uploaded as attachments into the education factor(s) in the education section of their candidate profile. Failure to do so by the close of this notice of job opportunity may result in your application not being given further consideration.

Essential staffing requirements 

Experience:

No experience is required. Training will be provided.

Language

• English Essential
• Bilingual imperative BBB/BBB or BBC/BBC or CBC/CBC

For English Essential positions, candidates must be able to demonstrate their ability to work in English.

For Bilingual Imperative positions, candidates must be bilingual and be able to demonstrate their ability to work in English and French. Your language proficiency will be assessed on the Public Service Commission's Second Language Evaluation (SLE) curriculum. The test is designed to evaluate second language proficiency to the required linguistic profile for Reading Proficiency, Written Expression, and Oral Proficiency.

If you have previously completed the SLE for a Canada Revenue Agency hiring process and require a copy of your results, you may request a copy from the Public Service Commission (PSC) at: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Note: If you have previous SLE results, please attach them to your application.

Want more information on bilingual requirements? See the Definition of Language Requirement.

Try Now! Get an idea of your second language levels through our online self-assessment and decide if you should apply!

You are encouraged to submit your online application, education credentials and all required documents as soon as possible. Applications will be screened against staffing requirements mentioned above on an on-going basis. If you meet these staffing requirements, you may be invited to an assessment.  

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures.  All information will be kept confidential. 

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum staffing requirements:

• Performance validation, if required
• Suitability*

*If you are a former CRA employee whose most recent period of CRA employment ended due to one of the following ways, a case-by-case review will be conducted to determine if the reason(s) for your end of CRA employment impacts your ability to meet the Suitability requirement for the position(s) being staffed through this staffing process:

• Rejection on probation
• Termination of employment for incompetence
• Termination of employment for misconduct

Essential staffing requirements:

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions.

• Client Service Orientation
• Ability to Communicate Effectively in English – Verbal communication
• Judgment
• Dependability
• Second language evaluation (only required for bilingual positions)

Asset staffing requirements:

Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

• Interpersonal Skills
• Organizational Fit
• Qualifications
• Experience relevant to the position being staffed
• Additional education or training
  • Introductory Accounting may be required for some SP-04 positions
• Availability throughout the appointment
• Program continuity
• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

We may limit the number of candidates to be considered further in this staffing process by using a top-down approach to select candidates with the best results achieved on any staffing requirement assessed.

Conditions of employment

• Reliability and Security: Reliability Status
• Successfully complete classroom and on the job training
• Physically work in the office when required

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

The pool established from this staffing process may be used to staff similar positions in any CRA office located within the Western Region.

Please note that this process will be used to staff positions in Surrey only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence. 

We may give preference to the first 1000 candidates who meet the prerequisite staffing requirements to apply. Candidates are encouraged to submit their online application as soon as possible as assessments will take place in waves, and candidates may be placed in a pool and appointed accordingly. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

We may also give preference to the first 100 screened in applicants at the assessment stage.

Email address: WPGWHR4G@cra-arc.gc.ca