CS-01 – IT Infrastructure Support Analyst (Stream 1) and IT Developer (Stream 2)

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

The CRA is committed to creating a diverse, inclusive and accessible workplace. If you have questions about requesting an accommodation at any time during the staffing process, send an email to csrecruitg@cra-arc.gc.ca.

Employees are required to work on-site in accordance with the CRA's requirement for on-site presence. Workplace arrangements are based on the position, work location and operational requirements, and are subject to change. Specific on-site presence requirements will be shared with candidates selected for appointment. Workplace accommodations based on the duty to accommodate as well as individual exceptions may be granted depending on the circumstances and the nature of the work being performed.

Job duties

Successful candidates will play a key role in supporting the organization's Information Technology (IT) environment and a wide range of IT services. Responsibilities include, but are not limited to, the activities identified in one of the two streams outlined below:

IT Infrastructure Support Analyst (Stream 1)  :

• Installing, integrating, configuring, monitoring and testing components in the computing environment;
• Installing, maintaining, supporting, configuring, and troubleshooting public interface devices, such as public information terminals in kiosks, web sites and automated call centres, and software on multiple platforms;
• Logging, monitoring, investigating and resolving problems;
• Updating and maintaining hardware and software inventory and monitoring system component performance and usage;
• Providing technical advice to colleagues and clients;
• Preparing local guidelines, procedures, reports and documents;
• Supporting backup and recovery processes and procedures for the computing environment;
• Administering and issuing user Identification's (ID), user profiles and security passwords;
• Ensuring that security policies, standards and procedures are followed and understood; and
• Assessing the impact of hardware and software changes on the computing environment; and identifying IT procurement requirements.

IT Developer (Stream 2) :

• Programming IT solutions;
• Testing IT solutions and products;
• Writing technical specifications and documentation;
• Identifying and resolving problems;
• Providing technical assistance to colleagues and clients;
• Contributing to the enhancement of procedures;

Language Requirements

We're looking to staff positions that may require one of the following linguistic requirement:

• English Essential
• French Essential
• Bilingual Imperative: BBB/BBB

This process will be used to establish a pool of successful candidates. Screening, assessment, and appointments may be conducted on an ongoing basis, in accordance with operational requirements, while the process remains open.  Candidates are encouraged to apply early and will be contacted when their application is selected for further consideration. Candidates will receive regular communications regarding the status of their application.

The pool established from this staffing process may be used to staff similar positions.

Definitions of key terms to simplify some of the language you will find on our job posters are available at: 

• Important information on staffing at the CRA 

• Definitions for job seekers - Canada.ca 

Note some positions may be eligible for the Information Technology Apprenticeship Program (ITAP).

What to expect in this role

At the CRA, the systems you build, maintain, and support are used every day by millions of Canadians, as well as by employees delivering public services across the country. You will work in a large, dynamic IT environment supporting these critical systems.

In this role, your responsibilities may include (stream 1):

• Providing first-level technical support to employees in person or remotely.
• Supporting and maintaining IT infrastructure, including laptops, workstations, and servers.
• Troubleshooting and resolving hardware, software, and network issues.
• Monitoring system performance and ensuring secure, reliable operations.
• Administering user accounts, security credentials, and ensuring compliance with security policies.

Depending on your team, you may work with a range of technologies and platforms, including (stream 2):

• Commercial off-the-shelf solutions such as SAP and Microsoft Dynamics.
• Application development technologies (e.g., Java, Angular, COBOL).
• Data, analytics, and Artificial intelligence tools (e.g., Python, Datastage, Power BI, Amazon QuickSight, Cognos).
• Large-scale environments and solutions running on cloud, mainframe, and/or distributed infrastructure.

Whether developing solutions or supporting critical operations, you will (both streams):

• Collaborate with experienced teams across Canada.
• Contribute to services Canadians rely on every day.
• Build experience across diverse technologies and environments.
• Enhance your skills in a continuously evolving IT landscape.

The Canada Revenue Agency (CRA) currently has restrictions on certain hiring activities. As a result, any staffing from this process will be limited to temporary opportunities. Permanent staffing may be considered if circumstances change while this pool is still valid.

To learn more about us, follow us on:
LinkedIn: Canada Revenue Agency
Web: Canada Revenue Agency - Canada.ca

Who can apply

Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad. 

and eligible veterans and Canadian Armed Forces members

and individuals with preferred status. 

Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents. 

Please note that this process may be used to staff positions in various cities across Canada. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process. 

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Virtual reporting may be possible if operational requirements permit.  

We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change. 

Essential staffing requirements

To be eligible, you must meet the following requirements.

Education (for both streams)

• Meet the CRA's minimum education standard for CS positions.(Alternatives will not be accepted)

Note: You MUST upload your education credentials in the education section of your Candidate Profile and attach it to your application to demonstrate that you meet the essential education requirements by the time you submit your application. Failure to do so will result in your application not being considered further.

Note: Candidates with foreign education credentials must have their education confirmed by a recognized credential assessment service.

Any of the following documents may be used as proof of education (Include everything possible to help review your program of study relating to the standard.):

• Diploma or degree; or
• Canadian equivalency for foreign degrees; or
• Official transcript indicating graduation status with a signature and/or school seal; or
• Letter of attestation that includes:

1. Clear mention you have graduated with no conditions; and
2. Your graduation date; and
3. Signature of the Registrar (or an official member of the institution, for example, the Academic Chair).

There are two (2) streams within this Staffing Process:

Stream one (1): IT Infrastructure Support Analyst

Stream two (2): IT Developer

Candidates must indicate which stream(s) they wish to apply for at the time of application. If you have the skills required for both positions and are interested, we encourage you to apply for both streams.

You are encouraged to submit your online application, education credentials and all required documents as soon as possible. Applications will be screened against staffing requirements mentioned above on an on-going basis. If you meet these staffing requirements, and have selected that you wish to be considered for Stream 2, you may be invited to further assessments. 

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures.  All information will be kept confidential. 

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum and essential

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements (indicated below or additional ones) may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

Essential

• Second Language Evaluation (for bilingual positions only)
• Suitability* 

*If you are a former CRA employee whose most recent period of CRA employment ended due to one of the following ways, a case-by-case review will be conducted to determine if the reason(s) for your end of CRA employment impacts your ability to meet the Suitability requirement for the position(s) being staffed through this staffing process:  

• Rejection on probation 
• Termination of employment for incompetence 
• Termination of employment for misconduct 

Asset

• Decision-Making and Problem-Solving
• Prioritization and Time Management
• Analytical skills
• Judgment and integrity
• Technical skills
• Initiative
• Communication skills
• Performance validation

Second Language Evaluation

Candidates interested in a bilingual position must be able to demonstrate their capabilities to work in English and French by achieving at least BBB levels on the Public Service Commission's (PSC) Second Language Evaluation (SLE) curriculum. The test is designed to evaluate second language proficiency to the required linguistic profile of BBB : B level for Reading Proficiency, B level for Written Expression, and B level for Oral Proficiency.

If you have previously written the SLE and require a copy of your results, you may request a copy from the PSC.

Note: If you have previous SLE results, please attach them to your application.

Want more information on bilingual requirements? See the Definition of Language Requirement.

Try Now! Get an idea of your second language levels through our online self-assessment and decide if you should apply!　

Additional Considerations

• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

Conditions of employment

• Reliability/Security: Reliability, Secret
• Willingness to work overtime
• Willingness to travel
• Willingness to work on evenings and/or on weekends
• Ability to lift up to 20 kg
• Drivers licence
• Willingness to work shifts or a flexible schedule (including weekends and statutory holidays)
• Physically work from a CRA office.
• Some positions may require full-time on-site presence.

 

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Name: CS-01 Staffing Team
Email address: csrecruitg@cra-arc.gc.ca