We are hiring Post-Secondary Students for the Fraser Valley Tax Service Office Call Centre. Your CRA career awaits! (Amended)

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

Don't miss out on your opportunity to work for one of the Top 100 Employers in Canada!

Watch our video to see why you should work with us! We're more than just taxes!

As a Student Taxpayer Services Agent, you will work in a fast-paced call centre environment where you will answer telephone enquiries from taxpayers and their representatives on a variety of matters. The successful candidates will be able to accept ownership for effectively solving taxpayer issues, complaints, and enquiries. The agent offers quality client service to meet the taxpayer's needs. You must demonstrate courtesy, empathy, and professionalism. This position is ideal for those who like to help others and communicate with taxpayers in answering their enquiries.

This position will require the regular daily use of a headset and a computer.

This staffing process will only be used to offer temporary appointments for employment for less than six months.

The pool established from this staffing process may be used to staff similar student positions in the Lower Mainland, BC.

The position may require the successful candidates to work from home or at our FVTSO Call Centre.

Who Can Apply

Students who are currently enrolled full-time in a recognized Canadian post-secondary institution and who will be returning to full-time studies in the next academic term. The students must be residing in the Lower Mainland, British Columbia.

Students enrolled in studies on a part-time basis due to a disability that is recognized by their academic institution are also eligible to apply.

Proof of enrollment will be required with your name and institution. See examples below:

• Letter from Registrar
• Transcripts which specifically state your enrolment status
• Tuition invoice
• Other acceptable documents providing enrolment status

Non-Canadians living in Canada with a work visa can apply; however, preference for appointment will be given to veterans and then to Canadian citizens and permanent residents. Please indicate your citizenship status on your candidate profile.

The closing date and time indicated on this notice of job opportunity may change. It may be extended or shortened, based on the number of applications received. We may give preference to the first 50 applications meeting the staffing requirements to apply and consider more applications as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

Applicants who do not meet the eligibility requirements in order to apply on this staffing process will not be considered and will not be contacted.

Candidates can view the status of their application by logging in to their account on the Careers website.

Any expenses incurred by candidates from outside the federal public service in connection with this staffing process (e.g., expenses related to testing, interviews, and/or relocation) will be borne by the candidates themselves. 

Your level of education will determine your classification and your student rate of pay:

• SU-02 - College/CEGEP
• SU-03 - University Undergraduate
• SU-04 - Masters
• SU-05 - Doctorate

 

Essential Staffing Requirements

To be eligible, you'll need to meet the following requirements.

Education

Secondary School Diploma

You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so can result in your application not being considered further.

Experience

No essential experience required

Essential staffing requirements indicated below will be assessed/applied during the staffing process and may be used to identify candidates for positions.

Testing is anticipated to be scheduled starting late September. We will be hiring for positions starting in January, 2021.

• Unsupervised Internet Testing (UIT)
• Dependability - Pass/Fail
• Performance validation

Security clearance will be required. 

Asset staffing requirements may also be assessed/applied during the staffing process, which may include, but are not limited to:

• Employment Equity
• Budget considerations
• Minimize business disruption
• Program continuity
• Availability throughout the appointment
• Start date

You will be notified in advance of any additional asset staffing requirement(s) to be utilized.

Results from asset staffing requirements may be used to identify candidates for positions.

NOTE - Results from locally developed assessment tools are not portable to other staffing processes; however, the assessment stage of this staffing process will be run in collaboration with the co-op student staffing process. Candidates applying on these processes via their respective co-op departments will be assessed only once on common elements.

 

Conditions of employment

Essential

• Reliability Status
• Willing to work overtime
• Willing to work shifts or a flexible schedule (including weekends and evenings between the hours of 7:00 am and 9:00 pm)

 

Appointment

Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice or in subsequent communication to you.

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Name: Christine Nobleza / Karine Penniston
Email address: Recruitment6.FVTSOCallCentre@cra-arc.gc.ca