Image of seven very unique and colourful doors in a row with text reading: Opportunity is knocking!

APPLY NOW! The Canada Revenue Agency is recruiting top talent for a variety of collection officer positions. Join our team!

Group and level
Laval, Brossard, Gatineau, Rouyn-Noranda, Trois-Rivières, Sherbrooke, Québec et Chicoutimi.
Appointment Type
Perm/Temp: Acting, Lateral Move, Permanent, Promotion, Term
Closing Date
January 31, 2023 11:59 PM Eastern Time
Pool to be created
Salary range
$62,858 to $70,749
Bilingual Imperative
Requisition number
For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About the job

For five consecutive years, the Canada Revenue Agency (CRA) has been named one of the Top 100 Employers in Canada. We excel in the areas of employee engagement and performance, training and skills development, community involvement, health and family benefits, and much more.


We are looking for people with outstanding customer service, including excellent oral and written communication skills. Your interpersonal skills will reflect an attention to detail and a results-oriented attitude. You will be expected to work with taxpayers, colleagues and partners. Your duties will undoubtedly require a refined sense of organization and priority management, as well as sound judgment. You will work to track down debtors to collect overdue accounts while keeping in mind that the Agency's premise is People First.


By working in the Collections Division, you will become a pillar of the Canada Revenue Agency. You will work in an innovative and stimulating environment within a dynamic team.

If you think you are the ideal candidate, then join us!

Still not convinced? We also offer:

  • An interesting salary scale
  • Excellent working conditions
  • A competent management team
  • A workplace that supports workforce diversity and the development of young talent
  • A work-life balance.


For more details, please consult the links below or write to the email address at the bottom of the poster if you do not have access.

Language Requirements :

  • Revenue Collections Officer (SP0396)- Bilingual imperative BBB
  • On-Site Agent, Non-Filer/Non-Registrant (SP0386) - Bilingual imperative BBB
  • Trust Accounts Examination Officer (SP0397) - Bilingual imperative BBB
  • Collections Contact Officer (SP0439)- Bilingual imperative BBB
  • Trust Accounts Compliance Officer (SP0475) – Bilingual imperative BBB

The pool established from this staffing process may be used to staff similar positions. Similar positions could be filled in different offices in the Quebec Region.

CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.


To apply

Who can apply

Persons living in Canada and Canadian citizens living abroad.


Please note that this process aims to staff positions in Laval, Brossard, Gatineau, Rouyn-Noranda, Trois-Rivières (see Note 3), Sherbrooke, Quebec and Chicoutimi only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process. 

Therefore, if you are selected for a position as a result of this process, you may have to relocate to that location. 

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

As a result of the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change depending on circumstances. Therefore, most work is done remotely and virtually. However, office attendance may eventually be required when normal operations resume. Virtual reporting may remain possible (occasionally), if operational requirements permit.


Essential Staffing Requirements

To be eligible, you must have a high school diploma issued by a recognized educational institution* a satisfactory score on the test approved as an alternative by the CRA (General Intelligence Test - GIT-320 – Pass mark 80); or an acceptable combination of education, training and/or experience AND qualify in one of the following options:


Option 1 :

You must have acquired at least 6 consecutive months of experience in the collections department at the Canada Revenue Agency within the last 5 years.


**Option 2:

You must have at least 6 cumulative months of experience within the last 5 years in at least one of the following areas:

  • Experience in the collection of debts from individuals or businesses (creditors) such as loans, credit card debts, mortgages, accounts receivable, taxes, etc.
    • For example, if you have experience in debt collection in a government institution, financial institution or private/para-governmental organization, then we are looking for YOU.


  • Experience in credit administration and/or transaction verification in the financial services industry or federal, provincial tax, QPP/CPP, EI, QPIP, GST, QST, HST, etc., including credit investigations and analysis of an applicant's financial situation to determine risk, for the granting of mortgages, credit cards, trade or other credit to individuals or businesses.
    • For example, if you have previously worked as a credit administrator/financial analyst in insurance companies, financial institutions, private or public organizations or investment companies, then YOU are the one we are looking for.


  • Experience in keeping books and records (including payroll records, remittance of source deductions, federal and provincial tax, QPP/CPP, EI, QPIP, GST, QST, HST, etc.).


**Option 3:

To be eligible, you must have a college diploma in the administrative technique program (for example: DCS - Accounting and management technology) issued by a recognized educational institution* or equivalent. Please note that higher level of education in the field of Accounting, Business or Finance will also be accepted. (for example: Bachelor of Business Administration)


* To be recognized, the institution must be listed in the Canadian Information Centre for International Credentials. If you have a diploma issued by an institution outside Canada, you must provide a COMPARATIVE EVALUATION FOR STUDIES DONE OUTSIDE QUÉBEC issued by the Québec’s Immigration, Diversity and inclusion Ministry or the equivalent issued by any Canadian province.


** For option 2 and 3, you must pass the pre-selection questionnaire. The pre-selection questionnaire must be completed at the time of application. Candidates who do not complete the pre-selection questionnaire will be rejected. These candidates will be considered to have withdrawn from the process. In order to help you answer the questions on the questionnaire, you will be invited to consult the following link: Tax Collection Policies.


Please note that pools may be created based on one or more of the above options.


IMPORTANT: You must upload your educational credentials to the education section of your applicant profile and submit all required documents. Failure to do so may result in your application being rejected.


Note 1: All required documents are listed in this opportunity. You do not need to send us your resume or cover letter.


Note 2 : Please note that you must meet the number of months of experience when applying for the position AND that you can only apply once in this process.


Note 3: Please note that even if the Trois-Rivières location is not listed in question 3 of the prerequisites questionnaire, this process is aimed at filling positions at the CSQTSO Trois-Rivières Site. A new questionnaire will be sent later in the process to validate your interest for the different locations.




The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions.

  • Performance validation
  • Second Language Evaluation
  • Behavioural and Cognitive Skills and Abilities - Korn Ferry Unsupervised Internet Test -Note 1
  • Accounting Level 1 - Multiple choice test (AC-MCT) E100 – passing grade 16 -Note 2 and 3


Note 1: Candidates are encouraged to submit applications, credentials, and all required documents as soon as possible. Candidates will be selected periodically during the posting period based on prerequisite staffing requirements. Please note that external candidates will be required to pass the Korn Ferry assessment prior to the prerequisite review while internal candidates who meet the prerequisite requirements will be invited to an assessment.


Note 2: Due to COVID pandemic and health and safety protocols, some CRA offices may be closed and in-person assessment is not possible at this time. There may be a delay in completing this staffing process. Management of the Collections and Verification Branch has temporarily waived the requirement of the Accounting Technical Competency Level 1 for temporary staffing. When it is safe to proceed with in-person assessment, candidates will be invited to be assessed on the accounting technical competency. For consideration of permanent employment opportunities, candidates must achieve the Accounting Technical Competency Level 1 or be exempt by having obtained the equivalent education for the job being staffed. Two pools will be established out of this process, one pool for temporary staffing and another pool for permanent staffing.

We may limit the number of candidates to be considered in this staffing process by using a top-down approach to select candidates with the best results achieved on the Cognitive Abilities, Behavioural competencies, and Traits – Korn Ferry Unsupervised Internet Test.


Note 3: Candidates who have successfully completed the Fundamentals of Financial Accounting course (FA1 or equivalent courses) are exempt from the Level 1 and Level 2 Standardized Multiple Choice Test of Accounting. Acceptability of the course is assessed by comparing the candidate's course to courses on transfer credit or prerequisite lists issued by recognized professional accounting associations. A combination of courses may be required to be considered equivalent, depending on the post-secondary institution.

IMPORTANT: If you have taken FA1 or equivalent courses, you must upload your transcript in the education section of your candidate profile showing that you have achieved the minimum passing grade in the courses by the closing date indicated on this Notice of Employment Opportunity.




Please note that the list of assets below is not exhaustive. You will be notified in advance of any asset requirements to be evaluated/ used.

  • Work experience in collections at the Canada Revenue Agency
  • Work experience in the area of program to be filled
  • Experience working in collections


Staffing Requirements - Other Considerations

  • Budgetary considerations
  • Duration of appointment
  • Start date
  • Minimize business disruption
  • Availability for the duration of a temporary appointment
  • Employment Equity


Conditions of employment

  • Reliability/Security : Reliability Status
  • Willingness to work overtime
  • Willingness to travel
  • Valid Driver’s license or personal mobility to a degree normally associated with the possession of a driver’s license


Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.  


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2022-11-15 12:32:02