APPLY NOW! Canada Revenue Agency is recruiting for various English Essential and Bilingual Clerk, Agent & Officer positions (SP-001 to SP-004) in Surrey NVCC (Amended)

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion, and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EE Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE staffing requirement in this process. Also, ensure that you have provided consent in the EE staffing questionnaire for your EE information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

Come work for the CRA, one of the Top 100 Employers in Canada!

• Your work matters to Canadians.
• Variety of rewarding jobs.
• Enjoy flexibility that fits your lifestyle.
• Develop personal skills.

CRA offers tremendous prospect for growth and a dynamic career that will challenge your knowledge, skills, and abilities in an environment where continuous learning is encouraged and supported. Laws, policies, and regulations are also part of our work at the CRA. We build a work environment where people bring out the best in themselves while providing citizen-focused service to Canadians.

CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve.  CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process. 

You will be asked to complete the employment equity questionnaire at the time of your application. Your questionnaire response will be retained on file for the duration of the staffing process. If you wish to modify your response, please notify the contact listed at the bottom of this notice of job opportunity.

Once you join the CRA, you will be able to take pride in what you do as part of a diverse workforce that leads to high job satisfaction and produces concrete results for all Canadians.

Our services and jobs cover a wide range of opportunities.  Various clerk, agent, and officer positions will be filled from this staffing process, many of which are in a high volume, production based office environment. Some of the duties you may be required to perform may include:

• the administration and collection of outstanding amounts for all account types;
• enforcement of compliance relating to information slips and outstanding returns;
• communicating with taxpayers in writing, by phone, and/or in a call centre environment;
• examination and correction of tax and information returns;
• validation and review of income, benefit eligibility, deductions, and/or refunds;
• provide general administrative assistance and/or clerical support;
• data entry into computer systems;
• receive, sort and distribute incoming/outgoing paper and electronic correspondence.

Most positions require the use of various computer systems and programs, including but not limited to Outlook, Microsoft Teams, Word and/or Excel.

The pool established from this staffing process may be used to staff SP01 to SP04, and similar positions in the Western Region.

• SP01 - English Essential (Salary Range – $41,658 to $45,987)
• SP02 - English Essential (Salary Range – $47,765 to $52,724)
• SP03 – English Essential and Bilingual Imperative (Salary Range – $52,954 to $58,453)
• SP04 – English Essential and Bilingual Imperative (Salary Range – $58,076 to $65,363)

Please note that salaries are currently under review.

This staffing process will primarily be used to staff various full-time positions located at the Surrey National Verification and Collections Centre located at 9755 King George Blvd, Surrey BC. You can expect that all initial job offers will be temporary contracts generally ranging from 6-months to 1 year in duration, with the possibility of further extensions.

While virtual work arrangements may be supported in part, candidates interested in the position will be expected and required to work from the office based on operational requirements. Remote reporting from other provinces will not be possible for these positions. Shifts for most of these opportunities may vary between 7:00 a.m. to 5:00 p.m. in the Pacific Standard Time Zone.

*Amended*

In the case of candidates previously terminated or rejected on probation from positions within the CRA, please note that additional verifications will be conducted. Based on the reasons for termination or rejection, an applicant may not be considered further in the staffing process/considered for appointment, as they may be deemed to not meet one or more of the staffing requirements.

Who can apply

Persons living in Canada and Canadian citizens or permanent residents living abroad 

AND eligible veterans and Canadian Forces members

AND individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

*Amended* Preference for appointment will be given to veterans, Canadian citizens and permanent residents.

Relocation:

Please note that this process will be used to primarily staff positions in Surrey, BC.  If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

How do I apply?

To  apply, you must create a Candidate Profile on the CRA Careers website and attach the following at the time of your application:

• Proof of education
• Second Language Evaluation results (if applicable)

We encourage you to visit the how to register and create a candidate profile page for more information about the Candidate Profile and the CRA Job Opportunities Helpdesk.

Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible as applications will be screened against the prerequisite staffing requirements on an on-going basis. Please note this process may be closed earlier than the above noted date.

Candidates who meet the prerequisites will be invited to an assessment and added to the qualified pool when all essential staffing requirements are met. Candidates who are placed in the qualified pool could be eligible for potential appointments. Appointments may take place from this staffing process prior to the closing date and time of this notice.

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures.  All information will be kept confidential. 

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Essential Staffing Requirements

Education

Minimum Education Required for SP01 and SP02 Positions:

• Successful completion of two years of secondary school /completion of Grade 10 in BC

Minimum Education Required for SP03 and SP04 Positions:

• A secondary school diploma
    *Note Introductory Accounting may be required for some SP04 positions

HOW TO UPLOAD YOUR EDUCATION CREDENTIALS:

1. Click on "Candidate Profile"
2. Click on "Education"
3. Click on "Number of attachments"
4. On the page titled "Manage education attachment", click on "Browse"
5. Select your proof of education documents and click on "Upload"

Foreign Education:

CRA will accept foreign credentials as long as they are considered acceptable by a recognized Canadian educational institution. IF YOU HAVE FOREIGN EDUCATION CREDENTIALS YOU MUST PROVIDE PROOF OF CANADIAN EQUIVALENCY BY HAVING YOUR EDUCATION CONFIRMED BY A RECOGNIZED CREDENTIAL ASSESSMENT SERVICE. ANY APPLICABLE FEES ARE YOUR RESPONSIBILITY. For more information, you may refer to the Canadian Information Centre of International Credentials.

Note: You must upload your essential education credentials in the EDUCATION SECTION of your Candidate Profile, demonstrating that you meet the essential education requirements for the positions being staffed. This proof should include an official document that indicates that successful completion of two years of secondary school /completion of Grade 10 in BC for SP01 or SP02 positions or secondary school graduation occurred or that provincial/territorial graduation requirements were met for SP03 or SP04 positions.  For example, a Ministry of Education issued transcript or diploma would provide confirmation of completion of two years of secondary school or graduation.

If you choose to upload an applied or associate degree/diploma/certificate from a post-secondary institution, please ensure that you also provide proof that you successfully completed secondary school.  Failure to do so may result in your application not being considered further.

Reminder: You MUST upload your education credentials and proof of your education credentials in the Education Section of your candidate profile and submit all required documents at the time of application. Failure to do so can result in your application not being considered further.

Experience

No experience is required. Training will be provided.

Language

• English Essential
• Bilingual imperative BBB/BBB or BBC/BBC or CBC

For English Essential positions, candidates must be able to demonstrate their ability to work in English.

For Bilingual Imperative positions, candidates must be bilingual and be able to demonstrate their ability to work in English and French. Your language proficiency will be assessed on the Public Service Commission's Second Language Evaluation (SLE) curriculum. The test is designed to evaluate second language proficiency to the required linguistic profile for Reading Proficiency, Written Expression, and Oral Proficiency.

If you have previously completed the SLE for a Canada Revenue Agency hiring process and require a copy of your results, you may request a copy from the Public Service Commission (PSC) at: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Note: If you have previous SLE results, please attach them to your application.

Want more information on bilingual requirements? See the Definition of Language Requirement.

Try Now! Get an idea of your second language levels through our online self-assessment and decide if you should apply!　

Assessment

Essential staffing requirements indicated below will be assessed/applied during the staffing process and may be used to identify candidates for positions.

• Cognitive abilities, and behavioral competencies – Korn Ferry Unsupervised Internet Test Taxpayer Contact I (KFEL-01). 

The pass marks are as follows:

• • For SP01 and SP02 positions: Minimum of global score of 50%
  • For SP03 positions: Minimum global score of 60%
• • For SP04 positions: Minimum global score of 70%

Note:  The retest period for this assessment is 180 days.

• Dependability (Pass/Fail)
• Performance validation
• Second language evaluation (only for any bilingual positions)

Asset Qualifications

Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

• Interpersonal Skills
• Organizational Fit
• Qualifications 
• Experience relevant to the position being staffed
• Additional education or training
• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

Communication during the process

All interactions throughout this process, including email correspondence, may be used in the assessment of the qualifications listed. You should regularly check your email inbox, including your junk folder, as well as your Candidate's Profile for any correspondence from us.

You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make these decisions on a case-by-case basis.

Assessments may be conducted by telephone, video conference or other alternate formats where possible. During virtual assessments the candidate must have access to a telephone, stable internet connection and privacy for the duration of the assessment. Certain software/Apps may be required to complete the assessment. It is recommended to have access to a desktop or laptop computer during the assessments to allow you to fully participate at the assessment stage. Candidates may not be accompanied by other individuals during their assessment.

Conditions of employment

• Reliability/Security - Reliability Status
• Successfully complete classroom and on the job training
• Physically work in the office when required

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Candidate Contact Information

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site.

Candidates are solely responsible for ensuring that they read any messages related to this staffing process and meet any deadlines specified throughout the duration of this staffing process. Failure to do so may result in your application not being given further consideration at that stage of this staffing process. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Name:  The Staffing Team
Email address:  PAC-StaffingProcesses#5382@cra-arc.gc.ca