The CRA is looking for motivated candidates to fill various positions as Taxpayer Services Agents. Apply now, do not miss out on this opportunity! (Amended)

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

Did you know that the CRA is one of the Top 100 Employers in Canada?

As a Taxpayer Services Agent, you must:

Respond to a variety of enquiries or requests related to Individuals income tax matters, CRA administered programs and related individuals account.

Perform various calculations to determine tax or CRA administered program requirements, elections, entitlements, or administrative relief.

Accept payment arrangements where applicable and authorized, within established parameters.

Bilingual imperative CBC (QRCC), Bilingual imperative BBB (Shawinigan NVCC) and French and English essential appointments may be possible based on operational needs.

The pool established from this staffing process may be used to staff similar positions in other offices in the Quebec region.

As a result of the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change depending on circumstances. Therefore, most work is done remotely and virtually. However, office attendance may eventually be required when normal operations resume. Virtual reporting may remain possible (occasionally), if operational requirements permit.

Who can apply

Persons living in Canada and Canadian citizens living abroad.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process. 

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change. 

We may give preference to the first 300 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

Essential staffing requirement(s)

To be eligible, you need to possess one of the following work experiences AND meet the education standard related to this experience:

EDUCATION 1 / EXPERIENCE 1

A bachelor's degree (or higher) from a recognized University in one of the following fields: accounting, finance, administration, business administration, commerce, management or equivalent.

If you have such a diploma, no experience is required

OR

EDUCATION 2 / EXPERIENCE 2

A certificate or post-secondary diploma or high school diploma or vocational studies issued by a recognized educational institution*.

If you have such a diploma, you must possess a work experience of 12 consecutive months normally acquired in the past 5 years in a field from the list below:

• Customer service (including in person, by phone, letter or chatting)
• Accounting, Finance, (including income tax filling)
• Call center
• Collections
• Organization's Internal service to employees (such as Information Technology, purchasing, others)
• Receptionist
• Combination of the above

Experience Demonstration

In your Profile, in section « Experience », you must clearly demonstrate how you possess 12 months within the last 5 years in the selected field above. Default to provide this information will result in your candidacy being denied.

EDUCATION 1 or EDUCATION 2 requirements

In order to demonstrate that you meet the education requirement, you must upload your proof of education in the Candidate profile's "Education" section at the latest when you submit your application. Failure to do so may result in your application being denied.

Here are the steps to follow:

• Click on "Candidate Profile"
• Click on "Education"
• Click on "Number of attachments" for the relevant level of education for which you have a diploma/comparative evaluation
• You should now be at the page titled "Manage education attachment"
• Click on the "Browse" button
• Select your proof document(s) and click on "Upload"

IMPORTANT: You must have successfully COMPLETED all requirements for the degree and HAVE BEEN CONFERRED the DIPLOMA or provided the proof that you met all requirements to obtain the diploma.

*To be recognized, the institution must be listed in the Canadian Information Centre for International Credentials.

If you have a diploma issued by an institution outside Canada, you must provide a COMPARATIVE EVALUATION FOR STUDIES DONE OUTSIDE QUÉBEC issued by the Québec's Immigration, Diversity and inclusion Ministry or the equivalent issued by any Canadian province.

Applicants from the general public who do not meet the criteria required to apply on this staffing process will not be considered and will not be contacted.

To be eligible, you must meet the following requirements.

Essentials

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions.

STEP 1 – Second language evaluation

Positions to be appointed from this process will be bilingual. Candidates must be ready to work in both official languages, in French and in English. The second language evaluations (SLE) will be performed using the SLE tests from The Public Service Commission of Canada.

Languages requirements: Bilingual imperative (CBC)

The second language evaluation will be done in three intervals:

• Reading comprehension (RC)
• Written Expression (WE)
• Test of Oral Proficiency (TOP)

If you wish to prepare for these SLE tests, please visit https://www.canada.ca/en/public-service-commission.html

Please note that candidates who wish to participate in this staffing process must be available between 8:00 am to 5:30 pm, Monday to Saturday, in order to complete different steps in this process (dates to be confirmed). Failure to attend one of the dates can result in the denial of your application.

All evaluations will be conducted virtually.

If you have valid results for the Second language Evaluation (SLE) from the Public Service Commission of Canada, for one more exams listed above, please attach to your Candidate's Profile, the official documents showing the obtained results.

STEP 2 – Professionalism and Ethics

This qualification will be evaluated throughout all phases of the selection process using principles governing ethics and professionalism by direct or indirect observations. Therefore a candidate who would show lack of ethic or professionalism could be excluded from the process without warning.

STEP 3 - References / Employment attestation

STEP 4 – Clearance certificate.

If you were successful in all previous steps of the staffing process, you could receive a job proposal conditional to security check.

Please note if you resided outside of Canada for a period longer than six (6) months within the past (5) five years, you must possess a good conduct certificate issued by the related country's Embassy.

Assets

Please note that the list of assets below is not exhaustive. You will be notified in advance of any asset requirements to be evaluated/ used.

Staffing Requirements - Other Considerations

• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The staffing board will make these decisions on a case by case basis.

Conditions of employment

• Reliability/Security : Reliability Status
• Willingness to work overtime
• Willingness to work on evenings and/or on weekends
• Use of a telephone headset is required for extended periods of time while working in front of a computer monitor

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application. Your questionnaire response will be retained on file for the duration of the staffing process. If you wish to be considered for staffing actions using the EE staffing requirement in this process, you must complete the above mentioned questionnaire. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.  

Name: Christiane Tannous
Email address: CARQ-CourrielProcessusExterne.QUE-Mtl305@cra-arc.gc.ca