SP-03 & SP-04 Various Positions, NL Contact Centre and NL Tax Services Office/National Verification and Collections Centre

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As a separate and large federal employer, the Canada Revenue Agency (CRA) supports and will follow this new policy direction.  

As of November 8, 2021, all employees of the CRA, including new hires, are required to be fully vaccinated against COVID-19 unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act and attest to their vaccination status.

The requirement to be fully vaccinated applies to all employees and new hires, whether they are teleworking, working remotely or working on-site. This condition of employment applies to indeterminate (permanent), determinate (term), and student hiring. Should you reach the point in the staffing process where it is necessary to verify conditions of employment, there will be a requirement to complete an attestation of vaccination status.

CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.

Did you know that the CRA is one of the Top 100 Employers in Canada?

Are you a dependable individual that can learn quickly? Do you possess strong people skills? Are you analytical? Are you computer savvy? Do you enjoy working as part of a team? If so, the Canada Revenue Agency (CRA) offers motivated individuals a challenging, interesting and diverse workplace that will help you to develop your skills and further your career advancement.

This staffing process will be used to staff various temporary positions within the NL Contact Centre and NL Tax Services Office / National Verification and Collections Centre.

The job duties will vary depending on the position. Duties may include, but are not limited to:

SP-03 Salary Range - $52,954.00 to $58,453.00

• Analyzing, processing, and resolving files or requests from taxpayers and their representatives.
• Obtaining information from and providing information to taxpayers and representatives both verbally (on the phone) and in writing.
• Investigating, correcting, and updating various computer systems.
• Processing correspondence.
• Reviewing and directing enquiries or issues to the appropriate area for resolution.

SP-04 Salary Range –  $58,076.00 to $65,363.00

• Communicating with taxpayers and representatives both verbally (on the phone) and in writing, which includes answering inbound/outbound telephone enquiries.
• Receiving, reviewing, analyzing, and researching taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action.
• Researching, analyzing, interpreting, and applying legislative and regulatory provisions, policies and guidelines.
• Reviewing and directing enquiries or issues to the appropriate area for resolution.
• Preparing reports, letters, and other documents.
• Reviewing, planning, organizing, prioritizing, and working on an assigned workload.
• Participating in projects designed to enforce identified areas of non-compliance.

This position may require the use of a headset for prolonged periods and constant exposure to a computer screen. Work conditions require adapting to change, dealing with stress and dealing with any challenging situations that may arise.

The pool established from this staffing process may be used to staff similar positions.

Due to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change as circumstances evolve. You may be required to temporarily work remotely (e.g. from home). Further information will be provided if you are selected for the position.

 

 

Who can apply 

Persons living in Canada and Canadian citizens living abroad.

AND eligible veterans and Canadian Forces members

AND individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Preference for appointment will be given to veterans, Canadian citizens and permanent residents.

Please note that this process will be used to staff positions in St. John's and Mount Pearl only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment and are required to relocate.

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

 

Given the current COVID 19 situation, teleworking (work from home) will be offered to successful candidates residing within Newfoundland and Labrador, providing they meet the following telework conditions: (1) access to high-speed internet, (2) a secure workplace available in their home and (3) reliable cellular telephone service. Successful candidates who do not meet the conditions to telework will be required to relocate to within a reasonable commuting distance to the Newfoundland and Labrador Contact Center and NL NVCC offices. Further information will be provided if you are selected for a position.

This process is being run concurrently with Requisition number: 57436980. Candidates are encouraged to apply for both processes if they meet the minimum requirements. While separate applications and submissions are required to be considered for both positions, the testing and assessment may be the same.

The closing date and time indicated on this notice of job opportunity may change; we may extend it if we do not have enough candidates apply or shorten it if we have a large number of candidates apply.

Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible. Candidates will be screened against the prerequisite staffing requirements on an on-going basis.

Candidates who meet the prerequisites will be invited to an assessment and added to the qualified pool when staffing requirements are met. Candidates who are placed in a qualified pool will be eligible for potential appointments. Appointments may take place from this staffing process during the posting period.

 

Essential staffing requirements

To be eligible, you must meet the following requirements.

Education

The CRA's minimum education standard for SP

• A secondary school (High School) diploma or a degree/diploma at a higher level.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials at Canadian Information Centre of International Credentials

Note: You must upload your education credentials, including a copy of your Secondary School (High School) Diploma or CRA-approved alternatives, in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to do so will result in your application not being considered further – No exceptions.

Experience

Experience dealing with the public either in person and/or on the telephone.

Only applicants who demonstrate that they meet the experience requirements for this advertised position will be considered further. Failure to provide sufficient information, by the closing date, will result in those applicants being screened out.

Language Requirements

We may use this process to fill English Essential and/or Bilingual Imperative positions (CBB/CBB), (CBC/CBC).

For Bilingual Imperative positions only:

Positions to be staffed from this staffing process may be bilingual. Candidates must be able to work in both official languages, English and French. Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission's SLE tests.

If you would like to prepare yourself for the SLE tests, please visit the http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.htm.

In the case where you have previously written the SLE and you do not have the official copy of your results, you can request these results by fax from the Public Service Commission at 613-992-9694 or from the following Internet address: Confirmation of Previous Test Results.  Confirmation of Previous Test Results. You must include your name, date of birth, fax number or your personal address as well as your Personal Record Identifier (PRI), if you have one.

 

Essential

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

Please note: Testing may take place in person or via telephone and/or online. Candidates must have access to reliable telephone and internet services and make themselves available within the prescribed times.

• Cognitive Abilities & Behavioral Competencies - Standardized Internet testing
• Performance Validation
• Second Language Evaluation (for bilingual positions only)

• Interview (locally developed assessment)
• Dependability Check

Throughout the staffing process, it is your responsibility to make yourself available for all testing and interview dates for which you are invited. If you fail to attend any of the scheduled testing or interview sessions, you will be deemed to be no longer interested in this selection process and as a result, you will not be considered further.

Accommodations during assessment are available. If you are invited to be assessed, you will receive further information on the steps required to request accommodation measures throughout this staffing process

Results from locally developed assessment tools may be used for appointment. Results from internet testing and locally developed assessment tools are not portable to other staffing processes with the exception of Staffing Process 57436980. Please note that the assessment stage of this staffing process will be run in collaboration with staffing process 57436980. Candidates applying on these processes will be assessed only once on common elements.

 

Asset

Asset staffing requirements indicated below may be applied/assessed at a later date and may be used for appointment.

Asset Staffing Requirements

• Budget considerations
• Qualifications
• Additional education or training
• Employment Equity
• Minimize business disruption
• Start date
• Duration of appointment
• Rotational and/or Developmental Opportunities
• Experience* related to the job duties.

*This experience factor may be used as a staffing requirement to identify a candidate for appointment. The above Experience Requirements may be further defined or specified based upon the length of time gaining this experience.

 

Conditions of employment 

• Reliability/Security-Reliability Status
• Willingness to work on evenings and/or on weekends
• Willingness to take and successfully complete training
• Willingness to work shifts or a flexible schedule (including weekends and statutory holidays)
• Physically work in Newfoundland & Labrador
• Overtime may be required

Further conditions of employment may be determined at the time of appointment.

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Throughout this staffing process, you should regularly check your email inbox, including your junk folder, as well as your Candidate Profile for any correspondence from us.

 

Name:ATL-STJ.Selection-Process@cra-arc.gc.ca
Email address:ATL-STJ.Selection-Process@cra-arc.gc.ca