HR/RH-05 Subject Matter Expert – Client Services, Workplace Inquiries Centre (WIC), Human Resources Branch (HRB) (equivalent to PE-04)

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

On October 6, 2021,the Government of Canada announced details of its plans to require vaccination across the federal public service. As a separate and large federal employer, the Canada Revenue Agency (CRA) supports and will follow this new policy direction.

As of November 8, 2021, all employees of the CRA, including new hires, are required to be fully vaccinated against COVID-19 unless accommodated based on  a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act and attest to their vaccination status.

The requirement to be fully vaccinated applies to all employees and new hires, whether they are teleworking, working remotely or working on-site. This condition of employment applies to indeterminate (permanent), determinate (term), and student hiring.

Should you reach the point in the staffing process where it is necessary to verify conditions of employment, there will be a requirement to complete an  attestation of vaccination status.

CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve. CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women.

Where an EE gap exists at the time of appointment, EE maybe used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.

As a Subject Matter Expert – Client Services, you will provide operational strategic subject matter expertise (SME) regarding misconduct investigations related to harassment, discrimination and violence  to delegated managers and other human resources (HR) practitioners on the administration within the Canada Revenue Agency.

You will be responsible for conducting misconduct administrative investigations related to discrimination, harassment or violence and the coordination of external investigations. This would include:

• Reviewing and analyzing complaints of discrimination/harassment pursuant to the Canadian Human Rights Act, internal harassment policies and relevant labour laws;
• Ensuring adherence to the investigative process in accordance with the procedural fairness principles of natural justice;
• Researching and planning the investigation which would include gathering, examining and recording all relevant evidence from available documentation;
• Planning and preparing interview questions and conducting interviews to obtain the necessary evidence about the alleged incidents;
• Analyzing the evidence gathered from various sources and assessing its credibility;
• Preparing concise investigation reports and other communications with parties and various stakeholders;

Various Linguistic profiles (English essential, BBB, CBC)

The pool established from this staffing process may be used to staff similar positions.

To view the complete work description click here: HR/RH4501. If you cannot access the link, you may contact the email listed at the bottom of the notice to obtain a copy of the work description.

Did you know that the CRA is one of the Top 100 Employers in Canada?

Due to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change as circumstances evolve. You may be required to temporarily work remotely (e.g. from home). Further information will be provided if you are selected for the position.

Who can apply

Persons living in Canada and Canadian citizens living abroad.

AND

Eligible veterans and Canadian Forces members

AND

Individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

Preference for appointment will be given to veterans, Canadian citizens and permanent residents

Please note that this process will be used to staff positions reporting to Ottawa, ON.

You may be required to work from a city where we have a CRA office: Ottawa (Ontario); Calgary (Alberta); Edmonton (Alberta); Halifax, (Nova Scotia); Montreal (Québec); Regina, (Saskatchewan); Saskatoon (Saskatchewan); Toronto (Ontario); Vancouver (British Columbia);  Winnipeg (Manitoba) or other locations across Canada.

Depending on the operational requirements, virtual reporting may be possible for those located outside of National Capital Region.

If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defense.

Essential staffing requirements

To be eligible, you must meet the following requirements.

Education

• the CRA's minimum education standard for HR/RH 

Experience

Candidates will be required to meet three (3) of the five (5) experience criteria that follow:

• Experience* in conducting workplace investigations;
• Experience* applying labour acts on harassment including but not limited to regulations, directive or policies
• Experience* applying the provisions of the Canadian Human Rights Act or other provincial equivalent
• Experience* in providing advice and guidance on misconduct or wrongdoing allegations within the workplace.
• Experience* writing investigative reports and providing recommendations or options to senior management**

*Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a minimum of  24 cumulative months in the last five (5) years. 

**Senior management is defined as a person of authority in an organization who is involved in policymaking or program implementation. For the public service this would be at the Director level or equivalent (EX-01 or similar level).

Essential

The essential staffing requirements indicated below will be assessed during the process and may be used to identify candidates for positions. Asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

• Ability to communicate effectively in writing;
• Ability to communicate effectively orally;
• Judgment;
• Interpersonal skills;
• Knowledge of investigative techniques;
• Knowledge of the Canadian Human Rights Act;
• Knowledge of the procedural fairness principles;
• Performance Validation
• Second Language Evaluation (if required for the position)

Reference checks may be conducted as part of this staffing process.

Assets

• Qualifications 
• Specific experience
• Additional education or training
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

Conditions of employment

• Reliability Status
• Willingness and ability to work overtime on short notice;
• Willingness and ability  to travel on short notice;

   

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.

Name: The HRB SDM Team
E-mail address: HQSTAFFHRBG@cra-arc.gc.ca