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Client Service Officer, Collection Officer, Tax Auditors, Human Resources Advisors, Team Leaders - a career accessible to people with disabilities

This notice of job opportunity is closed and you can no longer submit an application.

Group and level
Région du Québec
Appointment Type
Perm/Temp: Lateral Move, Acting, Permanent, Promotion, Term
Closing Date
June 24, 2022 11:59 PM Eastern Time
Pool to be created
Salary range
$58,076 to $65,363
Various linguistic profiles
Requisition number
For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About the job

What is the intent of this process?

At CRA, we believe that diversity and inclusion is an organization’s strength. We are committed to providing a diverse workforce that reflects the population we serve.

We are seeking individuals with disabilities to fill several positions within our organization.

The Employment Equity Act (EEA) (external link) defines a person with a disability as having a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and :

  • considers that he/she has a disadvantaged in employment by reason of that impairment;
  • believes that he or she is likely to be classified as such by his or her employer or potential employers because of such an impairment.

These impairments may affect or include:

  • coordination or dexterity ;
  • mobility;
  • blindness or partial vision;
  • deafness or hearing loss;
  • speech and language impairments;
  • learning disabilities;
  • mental health;
  • chronic illness;
  • other.

The definition also includes individuals whose functional limitations related to their disability are being accommodated in their job or workplace.

If you identify with this definition, we may have a full-time or part-time job for you:

  • Client Service Officer in a call center (SP): you will answer various questions from taxpayers about their tax records over the phone.
  • Collections Officer (SP): You will collect money owed by taxpayers.
  • Processing Officer (SP): You will process tax files in various divisions.
  • Team Leader (MG): You will lead people, manage operations and budgets.
  • Tax Auditor (AU): You will ensure that individuals and corporations comply with the many federal and provincial laws that the CRA administers.
  • Human Resources Advisor (HR): You will provide advice to various stakeholders on human resources policies and procedures.

The pool established from this staffing process will be used to staff various bilingual or unilingual French positions (click here for more information on the jobs).

Please note that pay rates will vary depending on the group and level of the position being staffed.

These jobs are available in the following cities: Brossard, Chicoutimi, Gatineau, Jonquière, Laval, Montreal, Quebec City, Rimouski, Rouyn-Noranda, Shawinigan, Sherbrooke, Trois-Rivières. For more details, visit our web page on office locations.

For some of the jobs to be filled, it will be virtual work, while for others a physical presence in the office will be required. The necessary computer work equipment is provided by the employer.

Due to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change depending on circumstances. As a result, the majority of work is done remotely and virtually. However, office presence may be required in the future when operations resume. Virtual work may still be possible (on occasion), if operational needs permit.

Full training will be provided after hiring. This training will provide you with the knowledge and skills necessary to adequately perform the duties of the position.

Why work at CRA?

For five consecutive years, the CRA has been named one of Canada's Top 100 Employers. We excel in the areas of employee engagement and performance, training and skills development, community involvement, wellness, health and family benefits, diversity and inclusion, and much more.

The CRA offers some of the most sought-after benefit programs, career advancement opportunities, and competitive rates of pay, among others:

  • A work environment that supports workforce diversity and talent development;
  • Flexible schedules to find the right work-life balance for you;
  • Generous vacation time and other leave provisions (e.g. family obligations, illness, etc.);
  • health care plan that covers many life events: medical expenses, prescription drugs, vision care, dental care, out-of-province medical expenses and hospitalizations, etc;
  • Access to an advantageous retirement plan.

For more information on working at the CRA, watch our promotional video: The Canada Revenue Agency - We're more than just taxes.

To apply

Who can apply?

You may apply if:

  1. You live in the province of Quebec.
  2. You self-identify, when applying, as a person with a disability and authorize the use of the information collected for staffing purposes. The information you provide will remain confidential.
  3. You have successfully completed at least a secondary school diploma or an acceptable combination of education, training and/or experience.

How to apply

You may apply by clicking on the Apply Online button at the bottom of this page. If you need assistance in creating your candidate profile, please visit the help page or contact us by email or phone which are present at the bottom of the poster.


If you meet the three requirements listed above, you will be invited to a hiring discussion to assess your potential and affinity for the positions we offer.

Following this discussion, if your application is successful and you have chosen the bilingual option, you will be invited to complete the second language evaluations for reading, writing and speaking.

Additional assessments may be required. If so, you will be informed in advance.

Additional experience and/or education requirements may also be used. 

If you require accommodation at any point in this process, please indicate this in your questionnaire when you apply, or contact us by email or phone which are present at the bottom of the poster. Your request will be treated confidentially.

Offers of employment under this process will be conditional upon verification of your performance through a reference check and receipt of your security clearance (condition of employment).

Additional conditions of employment may also be required for certain jobs. You will be notified if this is the case.

We encourage you to validate the contact information provided in your profile in order to receive any communication related to employment opportunities in this process.

If you are a member of the general public, you will be responsible for all costs related to your participation in this staffing process, as well as any relocation costs if you receive a job offer as a result of this process. However, some costs incurred as a result of a request for accommodation will be covered by the CRA. (For example, costs related to a disability assessment).

Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.


Name: Nadia Gharmoul
Email address:

Phone number to reach the process team: 1 866-229-0827, ext. 5783

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2023-03-10 12:05:44