Subject Matter Expert - Client Services (RH/HR-05), Workplace Relations Centre of Expertise

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion, and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EE Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE staffing requirement in this process. Also, ensure that you have provided consent in the EE staffing questionnaire for your EE information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

Are you curious and resourceful? Do you enjoy working on complex files? We are currently looking to fill Customer Service Subject Matter Expert positions (Labour Relations Technical Advisor).

Key activities :

• Takes a leadership role, provides technical expertise on complex Labour Relations situations, such as the interpretation of the collective agreements, administration of disciplinary measures and recourse to senior management and other human resources practitioners;
• Provides support and advice to senior management and other human resources practitioners regarding the various Labour Relations matters;
• Performs analysis on regional trends in Labour Relations;
• Contributes to the professional development of Labour Relations advisors through personalized coaching and technical presentations on subjects of interest and current topics in Labour Relations;
• Provides input into national and regional Labour Relations policies and strategies in order to carry out the Agency's business objectives and priorities.

To view the complete work description click here:  HR/RH4501 .If you cannot access the link and would like to obtain a copy of the work description, please send an email to the address at the bottom of this notice.

Language requirements: Bilingual imperative CBB/CBB

The pool established from this staffing process may be used to staff similar positions.

Types of staffing requirements

Minimum : the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level and security status and/or clearance.

Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.

Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice.

SCREENING FOR PREREQUISITES STAGE

Who can apply?

Canada Revenue Agency (CRA) employees who are holding or/and working at the HR-03 level position or higher.

AND eligible veterans and Canadian Armed Forces members.

AND individuals with preferred status who live or work within the general rule of minimum distance of the position(s) being staffed.

AND Federal public service employees in organizations found under Schedules I, IV and V of the Financial Administration Act.

Please note that this process will be used to staff positions offered only at Workplace Relations Centre of expertise in the Quebec Region, whose offices are located in Montreal TSO, Shawinigan NVCC and Jonquiere Tax Center. As a result, if you are selected for a position from this process we will expect you to work from one of these offices. 

Applicants from the general public who do not meet the criteria required to apply on this staffing process will not be considered and will not be contacted.

Virtual work* may be possible, if operational requirements permit.  

* This could include working from home or working remotely from another CRA institution different from their manager's.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.

Minimum staffing requirement

• Minimum education standard for HR/RH - Human Resources.

You must upload your proof of education in the Education section of your Candidate profile by the closing date and time indicated on this poster. Failure to do so may result in your application being rejected.

Essentials staffing requirements

• Possess a work experience normally acquired of 6 consecutive months within the last 36 months in a HR-03 (labour relations advisor) or higher position at the Workplace Relations Centre of expertise in the Quebec Region.

OR

• Possess a work experience as a specialist advisor in labour relations of 18 consecutive months within the last 36 months in a PE-03 or higher position.

It is the candidate responsibility to demonstrate that they meet the experience requirements. If you do not provide sufficient information, your application may be rejected.

Candidates must have the required experience by the closing date of this notice.

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures.  All information will be kept confidential. 

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

ASSESSMENT STAGE

Minimum staffing requirements

• Second Language Evaluation
• Performance validation

Essentials staffing requirements

• General knowledge of labour relations 
• Ability to write a professional quality document for senior management
• Ability to analyze information and make appropriate recommendations
• Capacity to support labour relations advisors (training and coaching approach)
• Interactive and effective communication

Asset staffing requirements

• Employment Equity
• Additional education or training
• Budgetary considerations
• Duration of appointment
• Minimize business disruption

Conditions of employment

• Reliability/Security : Reliability Status

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.   

Name: Marie L'Heureux
Email address: Marie.L'Heureux@cra-arc.gc.ca