Various SP03 positions, Various divisions, Jonquiere Tax Center (Amended)

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion, and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EE Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE staffing requirement in this process. Also, ensure that you have provided consent in the EE staffing questionnaire for your EE information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion made through this process.

The CRA strives to offer employees a variety of flexible work arrangements to help them achieve work-life balance.

 

PURPOSE OF THE PROCESS

When you apply to this staffing process, you are not applying for a specific position, but for a pool of candidates to fill various SP-03 positions.

Please note that the salary scale will vary depending on the group and level of the position to be staffed. Pay rate information can be found here.

**Candidates who qualify in this process may be required to physically work at the Jonquière Tax Center. Although most positions require a physical presence at the Jonquière Tax Center, it should be noted that some positions will offer the possibility of working remotely in hybrid mode from another CRA establishment.

** When applying, the questionnaire to be completed mentions the opportunities offered in Jonquière and the need to work regularly on site via this site. However, by completing this questionnaire, you confirm that you have been informed that certain opportunities could offer a hybrid working mode from another ARC establishment.

 

TASKS INCLUDE (but are not limited to) THE FOLLOWING :

• Receive, review and analyze information returns, inquiries and reports in order to take corrective action to resolve identified issues, including updating accounts or statements.
• Respond to inquiries from filers regarding the submission and processing of information returns, verifying returns to be processed, contacting taxpayers by telephone or in writing for additional information, and correcting or amending returns accordingly .

Language requirements : Bilingual imperative BBB*

* The bilingual imperative BBB level is considered the intermediate level at the ARC, where an agent is expected to be able to engage in simple conversations, understand a short text, or gather information over the phone in their second official language.

We invite you to complete the self-assessment tests which will give you an indication of the level of proficiency you are likely to achieve on the official ELS tests. You will find the self-assessment tests for written expression and reading comprehension at the following link: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html.

The pool established from this staffing process may be used to staff similar positions.

 

The CRA: an employer of choice!

For five consecutive years, the Canada Revenue Agency (CRA) has been named one of Canada's Top 100 Employers. We excel in the areas of employee engagement and performance, training and skills development, community involvement, wellness, health and family benefits, diversity and inclusion, and much more.

Why work for CRA ?

The CRA offers some of the most sought-after benefit programs, in addition to competitive pay rates, including:

• Flexible working hours and appropriate holidays for work/life balance;
• Workplace that supports workforce diversity and talent development;
• Beneficial pension plan, employee assistance program (EAP) and more;
• Career opportunities supported by a competent management team;
• Ongoing development and training to reach your full potential;
• Health care plan that covers multiple life events: medical expenses, prescription drugs, vision care, dental care, out-of-province medical expenses and hospitalizations, etc. ;
• Necessary computer work equipment provided.

Types of staffing requirements

Minimum : the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level and security status and/or clearance.

Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.

Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice.

SCREENING FOR PREREQUISITES STAGE

 

Who can apply?

Persons living in Canada and Canadian citizens and permanent residents living abroad.

Preference for appointment will be given to veterans, Canadian citizens and permanent residents. 

** This process will be used to staff positions at the Jonquiere tax center. If you are a general public applicant, you will be responsible for all expenses related to your participation in this staffing process as well as all expenses related to relocation.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

While remote work may be possible, any candidate hired under this staffing process will be required to work on-site at the Jonquiere Tax Center on a regular basis. If you receive a job offer following this process, you will be responsible for all expenses related to your travel for training purposes and on-site work at the Jonquière Tax Center. All candidates are required to attend in-person training at the at the Jonquiere Tax Center.

If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.

In the case of candidates previously terminated or rejected on probation from positions within the CRA, please note that additional verifications will be conducted. Based on the reasons for termination or rejection, an applicant may not be considered further in the staffing process/considered for appointment, as they may be deemed to not meet one or more of the staffing requirements.

Candidates should submit their education credentials and all required documents as soon as possible. Candidates will be screened for the prerequisite staffing requirements on an on-going basis. Candidates who meet the prerequisite staffing requirements will continue to progress in this staffing process. Failure to submit the documents required for the analysis of your file during your application for this process could result in your application being rejected.

We encourage you to submit your application as soon as possible, as prerequisite reviews, assessments and appointments from this staffing process may take place during the posting period.

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures.  All information will be kept confidential. 

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

ASSESSMENT STAGE

 

Minimum staffing requirements

The following minimum staffing requirements are mandatory for all positions being staffed :

• Performance validation
• Second Language Evaluation
• Education : must have completed a secondary school diploma or CRA-approved alternatives

Essentials staffing requirements

The following essentials staffing requirements will be assessed and may be used for appointment:

• Behavioural and Cognitive Skills and Abilities - Korn Ferry Unsupervised Online Test (KFEL-01 – Taxpayer contact I) *

*Note that the KFEL-01 standardized test result obtained during this process is transferable to future processes if used.

Asset staffing requirements

The following asset staffing requirements may be used for appointments :

• Qualification
• Experience
• Additional education or training
• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity

Conditions of employment

• Reliability/Security : Reliability Status
• Willingness to work overtime
• Physically work from Jonquière Tax Center 

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.  

Name: Jean-François Lavoie
Email address: ProcIntSP03.QUE-CFJ@cra-arc.gc.ca